I have a Rogers prepaid plan and an older hand-me-down HTC phone. I'd like to buy a new unlocked phone from Best Buy because I got some gift cards for Xmas. Are there any limitations related to a prepaid account that I should be aware of when looking at phones?
One phone I'm considering is ASUS ZenFone Live L1, but some reviews talk about a "lock up" problem that seems to be tied to specific carriers. Does anyone know if this phone would work all right with Rogers Pay-As-You-Go?
Thanks very much.
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Thanks for being a part of the Rogers Community Forums and great first post! 👍
It's certainly a good idea to ask questions and get educated before making such an important purchase!
If you are purchasing the device already unlocked from a trusted retailer (Walmart, Best Buy, etc.), then there shouldn't be any issues with the device getting locked up. This typically only occurs if it has been unlocked through a 3rd party source after purchase or if an incorrect PIN is entered too many times.
As for whether or not it will work well with our network, we cannot guarantee the functionality of any third party equipment, however, my best advice to you would be to check which frequencies the device is compatible with and then cross reference it with the frequencies offered by Rogers. You can find this information in an existing thread if you click HERE.
I hope this information helps in your quest for a new phone! 😁
Thanks for your response. That's very helpful information. I don't know much about frequencies and protocals, but according to the site below the Zenfone Live L1 is fully compatible with your GSM network and 50% compatible with UTMS. I guess that's a good thing and it's better than many other Canadian carriers.
I picked up the Asus Zenfone Live L1 the other day and so far it seems to be working fine with my Rogers prepaid account. The only problem I seem to be having is accessing the Rogers My Account page on the phone. I was trying to top-up today, but couldn't do it on the phone. I had to go back to my desktop computer to do it. I know I could have called in to do it, but I would like to know how to do it online. Any suggestions would be much appreciated.
We're so glad to hear that everything seems to be working quite well for you with the new phone, that's awesome news!! 🤗
As for the difficulties you're having with accessing your MyRogers online profile, we just need a few more specifics from you to help better understand the situation:
- Are you able to pull up the "sign-in" window to enter your personal login credentials or does this window not pop up at all?
- What error message are you getting, if any?
If you can kindly provide this, as well as any other information you think might be useful, we would truly appreciate it.
I'm able to get to the main My Account page when I'm at home at have wifi turned off on the phone. However, when I try to access any pages like Account Balance or Topup, I get an error like the one below.
Thanks so much for the details, that helps a lot!
Since your device is a non-Rogers device, some of the data features may need to be reconfigured to function on our network. Give this a try: Settings > Connections > Mobile Networks > Access Point Names.
Then you can create a new entry with the following information:
MMS Proxy: 10.128.1.69
MMS Port: 80
Please let us know how it goes!
I tried creating a new access point with the info your provided and got an error msg: "Operator does not allow adding APNs of type *."
Should there be an APN Type?
Good morning @impala,
Thanks for the update!
Normally, it should default to the correct APN type, but if this doesn't happen, you can just scroll down and select Internet + MMS. That should do the trick!
Sorry for the delay, but I finally got around to this again. I tried entering the APN Type and there was no option to "scroll down and select Internet + MMS". I just had an empty field, so I tried manually typing in Internet + MMS and still got the same error message "Operator does not allow adding APNs of type *."