Hi @vgh,
Welcome to the Community!
The best way to complete the cancellation of your Prepaid line would be to get in touch with one of our Prepaid agents.
Please dial 1-800-575-9090, after selecting the language in which you wish to continue, press 4, then press 4 again. At the end of the third menu, press 1 to reach an agent quickly.
One of our representatives will be able to complete your request.
Hope this helps!
RogersZia
In my experience the prepaid people only answer during regular business hours or there abouts. 9- 5 Mon-Fri only
edited to update my experience ... I actually just called ... and they answered the phone on a Saturday so not sure what your problem is @vgh. You do want to speak to someone urgently don't you ? 
Pay go business must be picking up if open more hours ...
@KeithL3535 wrote:So I went ahead and topped up, called back through to the same place, and again was instructed to top-up!?
I just need to cancel my pay-as-you-go service. That's it. I can be a very civil and patient person, but this has pushed my limits, Rogers. The other forums were not helpful. Please, help!
I agree with @OLDYELLR ... just don't pay them anymore . Sad turn of events that you tried to inform the service provider that you wanted to cancel and they in turn took more of your money but it is the nature of the beast I'm afraid and best to consider it a paid for lesson of what can be expected at times .
@KeithL3535 ....You could call the 1 800 575 9090 number.Take option 4 ,then option 4 ,then option 1 and that will get you to a real people . You could ask if they will refund but I will be very surprised if they do . I know when I cancelled a postpaid plan there was still twenty dollars on account and I was assured twice they would refund it .....but it never showed up .....so until it is actually in your hand I would have no expectations .
Hello, @Rmoroso.
Thank you for joining and for posting your query in the Community.
Can you please explain what you mean by "cancel my phone"? For Pay As You Go service, you would have already purchased the phone.
It's better to utilize the unused minutes as they are not credited. However, please reach out to Pay As You Go support at 1-800-575-9090 for accurate information. To reach a representative quickly you can press 4, then 4, and 1.
Cheers,
RogersMoin
@Rmoroso wrote:
...will Roger's payout the outstanding balance to me?
As mentioned by @RogersMoin above, it's highly unlikely that Rogers will pay the balance to you. Although @RogersMoin says no, sometimes Rogers may credit another service with Rogers (if you maintain Rogers services) For example, when people changed from their grandfathered "AnyTime" PAYGo plan, some people had the outstanding balance transferred to a post-paid phone contract.
With Rogers you often get what you negotiate, however, if you have no leverage (like other expensive services, etc), then it's unlikely you'll get to negotiate much. You're likely to be far better off utilizing the outstanding balance yourself.
As discussed in various PAYGo threads, it's not a good idea to have a significant balance and Rogers have even "forced" people to reduce their PAYGo balances to less than $150 as of the end of 2018, although that was rescinded at the last minute (See PAYGo threads on minimum balance, etc.)
@OLDYELLR wrote:Last year for a long time we were informed that by the end of the year we would lose any balance over $150 ...I'm wondering if Rogers even carried through with the threat.
They did not, as I mentioned in my previous post and as discussed at the end of the thread discussing it.
@Rmoroso wrote:1. Since a pay-as-go plan requires me to renew the plan before it expires or loose any accumulated funds,
2. pay-as-you-go does have a carry over.
1. I'm not sure I understand what you mean be "renew". It's possible to go to a monthly Auto-top up ($10/mo?) or similar plan and make sure that you use the money up by the time you leave. You don't need to "renew" for a year with a voucher for example.
2. You must be on the old Grandfathered Anytime plan. The new plans don't have any carry-over. I suggest you discuss this with Rogers PAYGo people and see what they can do for you. I have found the PAYGo people most receptive to discussions. Use the following instructions to contact them:
https://communityforums.rogers.com/t5/Account-Support/Can-t-purchase-data-pass/m-p/426891#M22822
Rmoroso, you can call the pay as you go customer service and speak to an agent who can put the cancellation request in for your account. once its cancelled you loose your account as well as phone number.
if you have a phone number people will remember and want to keep it, then you can "port" your number to another provider, this will automatically trigger a cancellation with rogers wireless so you do not have to contact them to cancel your account, but yes you lose any air time balance you have remaining
if you have a phone number people will remember and want to keep it, then you can "port" your number to another provider, this will automatically trigger a cancellation with rogers wireless so you do not have to contact them to cancel your account, but yes you lose any air time balance you have remaining
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