will be automatically crediting all customers.

[hyeyoung_ryu]

I m already used my monthly data in 2hours after rogers outage happens. Rogers says “ will be automatically crediting all customers.” does that means it will also cover over data charges?

*** Edited Labels ***

[RogersMaude]

Good day @hyeyoung_ryu,

Thanks for your post! I understand the nature of your inquiry.

Services have been restored for most customers and we sincerely apologize for the disruption it caused you.

Thank you for your patience. Rest assured, we will be automatically crediting all customers based on the amount of time their services were down.

However, we will not be proactively issuing adjustment for data overages. Please get in touch with one of our representative if you're not on a Rogers Infinite plan. Thanks!

RogersMaude

[cga1982]

When will the credit for the July outage actually show up on my Rogers bill?

Thanks.

[57]

It should show up in your August (perhaps September) bill automatically.  See link below:

https://communityforums.rogers.com/t5/Account-Support/Compensation-for-Service-Interruption/m-p/4951...

What services do you have?