06-16-2021 08:36 PM - last edited on 06-16-2021 08:57 PM by RogersZia
So I finally got out of the house and away from WiFi with my Note 20 Ultra and saw 5G in the notification bar. I thought, wow, let's check it out. Let's just say I was a little more than disappointed. I got pretty much the same results in both Brandon and Winnipeg. I sure hope this isn't Rogers' idea of 5G...
If you can't see the inserted screenshot, it shows a speed test on fast.com with 4/5 bar signal on 5G with a download throughput of a whopping 1.2Mbps...
06-17-2021 08:24 AM
Those are definitely not ideal speeds but I can troubleshoot and we can figure out what's going on here.
Can you please confirm for me if this device was purchased directly from us or via a third party source?
Please let us know.
06-17-2021 03:03 PM - edited 06-17-2021 03:10 PM
06-18-2021 02:52 PM
I'd like to take a look at your account @hoggerjeff1 to troubleshoot and make sure everything is order.
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