LTE not working

[Gurlalpreet123]

I've done all the resets & rebooting & turning off and back on again, several times with Rogers Chat & on the phone etc.  I see no indication of used up data and no indication that I have slow speed data- NO DATA AT ALL OUTSIDE OF MY HOME- NO LTE.  This is what I have been saying.  I was able to use it briefly over the weekend and then not LTE again yesterday & today.  Its affecting my ability to stay safe and travel, communicate for work etc. I have asked and asked and asked for help and no one has been able to solve my issues

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[RogersTony]

Hello, @Gurlalpreet123 

Welcome to the Rogers Community Forums!

We definitely want to assist you with your mobile data issues. I know how important it is to stay connected. We'll need more information to assist you.

• What type of device are you using?
• What is the operating system  on your device? Is it up to date?
• Are you using an eSIM or a physical SIM?

If you are using a physical SIM, is there another device you can insert the SIM, like an old phone or a friend or family members phone, to see if the LTE is working on that device? This will help us rule out if there is an issue with your device or if there is something else preventing the data from working.

We look forward to your response.

RogersTony