Coverage fluctuation in Conception Bay North, NL.

[TAY1471]

I have been a customer of Rogers Wireless for many many years, This past week I have noticed big fluctuations in cell coverage in the Conception Bay North , NL area. The service goes from full 5G Bars in ; Bay Robert's , Makinsons and Veterans Memorial Hwy, to 1 bar of 3G to no coverage. This has been constant over this past week. Is Rogers extending coverage in this area of NL? I have even seen 5G+ show  up with full bars in Bay Robert's , NL. This has never been available in this area , only 5G. 

Anyone know what is happening in this area of NL? 

*Added Labels*

[RogersMoin]

Hello, @TAY1471.

We welcome you to our Community. Thank you for your post about the recent service fluctuations you've been experiencing in the Conception Bay North area of Newfoundland. We appreciate you being a long-time Rogers customer and value your feedback.

Were there any severe weather conditions last week? I was just wondering if the degradation was weather-related.

You can check the network status and report the issue through the MyRogers app | Support tab | Network Aid. This can also be done online: Network Help & Outages.

You are welcome to contact our tech support team, including sending a private message to CommunityHelps, as mentioned in this blog, so that we can investigate the issue.

Cheers,

RogersMoin

[TAY1471]

No, these has not been any severe weather . Some rain and wind , but nothing out of the ordinary.
The reception went from good to better , in many places in CBN ( Veterans Hwy, Bay Roberts and Makinsons to name a few). Then it would fall back to the usual within a few hours, to even worse ( no 5G just 3G) . Then next day start all over . Almost like Rogers was adding a tower or tweaking current ones to expand coverage .
Do you know if there is any plans of a new tower they maybe testing in this area or tweaking current ones here ?
I will check out the network tool.
Thanks .

[RogersCorey]

Good morning @TAY1471!

I would have to take a look at your account in order to determine if there's any known issues or known network upgrades happening in your area.

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

~RogersCorey

[blackdog11]

Looks like Rogers has added their equipment onto an already existing Bell cell tower in Clarke's Beach! Which would explain why you were seeing the signal fluctuations back in December. Nice to finally see some expansion in NL 🙂