Two accounts for Home Connect app

[User9689]

Hello, I am having trouble connecting two Ignite Internet accounts to my Home Connect application. It instantly gives the contact support message (Yes, I have contacted support). Alternatively, is it possible to disconnect one Internet account in favor of the other?

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[RogersJermaine]

Hi @User9689,

Welcome to the Rogers Community Forums and thank you for your first post!

Do you have one of the accounts linked already, and are you having trouble getting the second Ignite Internet account linked? Or are you unable to get any of the accounts linked in the app?

When you sign into your MyRogers account, do you see both Ignite Internet accounts listed?

I have Ignite Internet at two separate locations, and I have both linked to the Home Connect app. Upon signing in, it gives me the option to select which address I want to access, and I'm in. If you can let us know some more information, we can certainly try to assist you further.

Regards
RogersJermaine