Rogers NHL bought from iPhone unable to watch on desktop

[IsaLess]

Hello. I paid my subscription of NHL but can't watch a game on my computer. I bought the package on my iPhone and it works on that device. I tried linking my account with the instructions here, but it does not work. Can you activate it for me? Thanks

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[RogersAndy]

Hey @IsaLess,

Welcome to the community!

Sorry to hear you're having an issue with Rogers NHL LIVE account linking. Being able to watch a game conveniently from various sources after all is part of NHL LIVE's great value! We'll be happy to assist in getting this corrected for you.

Can you confirm for me if there's a particular step within the process that you're unable to get past?

1) Open the NHL app on your iOS/Android device where you made the purchase
2) Tap on More
3) Tap on Settings
4) Tap on Sign In or Connect
5) Log in with your Rogers NHL LIVE account

Is there an error message that you're receiving?

RogersAndy