Rogers Ignite WI-FI Hub App Not Working After Update

[Montrlboy10201]

I'm having a major problem with the android smartphone Rogers Ignite WiFi hub app version 3.19.0.2020010061612305, previous to this version I had no actual problems with the previous versions before October. It's not recognizing that I have Rogers Ignite WiFi network

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[RogersTony]

Hello, @Montrlboy10201

Thank you for sharing your concern in our community!

I know how important it is to have consistent access to the Ignite WiFi Hub app to conveniently manage the WiFi network inside of your home.

• Have you made any recent changes to your services?
• Are you able to access Rogers.com and view your Ignite Internet services?
• Have you tried any troubleshooting steps such as uninstalling and reinstall the app on your devices?
• Is this issue affecting all of your devices tested thus far?

We look forward to your response!

RogersTony

[Montrlboy10201]

Hi Tony, no actually I haven't made any changes since my renewal back in July it has been since the recent updates on the Wi Fi hub app since October 2020

[RogersTony]

Hello again, @Montrlboy10201

Thanks so much for confirming that for me. We will need to take a look at your MyRogers profile to ensure everything is setup properly. Please send us a private message @CommunityHelps so we can get started on this for you.

Not familiar with our private messaging system? No worries, click here.

RogersTony