This app does not work when connected to my home wifi. When I connect to my mobile data it seems to work fine but why would I want to download/watch shows when only on my mobile data. On my laptop when I connect via the Rogers Ignite weblink it works! All the problems seem to be through the mobile app both android/apple. Other people that reviewed seem to have the same problem.
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Welcome to the community!
Sorry to hear you're having issues with the Ignite TV app on WiFi! I appreciate your providing the details regarding it that you have. We'll do what we can to get to the bottom of this. Can you confirm for me which device(s) and their OS versions are experiencing the issue? Can you also confirm for us what error message you're receiving when you try to log in on WiFi? Perhaps a screenshot of it?
I have the same problem. Works on mobile. Not on Wifi.
Your response and possible fix does not show in this thread.
Can you please let me know the fix?
@edge905 Welcome to the Rogers Community!
The Ignite TV app works fine for me on my iPhone over Wi-Fi. In fact, I usually disable cellular data in the app's settings.
What kind of mobile device are you using? iOS or Android?
I have the same issue. I am using a Pixel 2 XL with Android version 10, security update May 5, 2020. The phone is connected to my Rogers Ignite modem. Even though I am connected, I get a this error message when I try to use the Ignite TV App: "Network Error: Please check that your router or access point is connected to the internet and try again." I have tried all the suggestions in this forum, including uninstalling and re-installing the app and restarting my phone. Please advise.