12-05-2023 12:50 AM
Title says it all. You try to sign in, it opens chrome, then it goes back to the app, then back to chrome, then back to the app, etc. eventually it will crash.
12-07-2023 08:23 AM - edited 12-07-2023 08:29 AM
Hello @Jalex !
Thanks so much for visiting us in the Rogers community and for posting your issue!
It is definitely odd that the app is behaving this way. Was it working well for you previously? Which device(s) are you seeing affected by this issue?
If possible, I'll ask you to try temporarily removing the app and then try reinstalling it again. Once done, try rebooting your device and see if this helps. Please also be sure you have the latest software updated to your device as well.
If the problem persists, kindly send us a PM @CommunityHelps so we can investigate this further. For more information on how our Private Messaging system works, please check out our blog.
Thank you!
RogersYasmine
12-22-2023 08:50 AM
12-24-2023 08:25 AM
Greetings @kdeakos!
Since you've already done the necessary troubleshooting, I would like to escalate a ticket.
Feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.
Regards,
RogersCorey
06-15-2024 05:17 PM
Useless help. Why can't you get this resolved and post a solution? WHY DO I NEED AN APP TO CONFIGURE PORT FORWARDING IN THE FIRST PLACE???? Ridiculous. Switching to Telus as soon as my free phone plan expires.
2 weeks ago
Its November of 2024 and they still can't fix this bug from 2023, if incompetency had a rival, whomever greenlit this application is them. They blame the phone, the cache, the whatever. Do you know how ridiculous it would be if Instagram didn't work due to the phone version or cache issues?