Persistent Casting Issue

[Nasoj007]

Following the early October update to the Chromecast built-in app by Google TV, Ignite TV is currently experiencing casting issues to televisions. I'm using version 8.5.2.7 of the app. My device is an S23+ running Android 14. The issue is that when I try to cast to my TV, I get an error message on my TV. I have tried clearing the cache, clearing storage, uninstalling, restarting my phone, and then reinstalling, and the issue still persists. 

[RogersMoin · Accepted solution]

Hello, @Nasoj007.

We're thrilled you joined our Community. Thank you for detailing your casting experience; I understand how frustrating it must be to experience casting issues, especially after trying multiple troubleshooting steps.

It seems this issue might be related to the recent update to the Chromecast built-in app. Have you tried uninstalling the update to see if it resolves the incompatibility issues?

You can go to your TV settings, find the Chromecast app, and uninstall any updates. If this fixes the issue, you can update it later when there is a new update for Chromecast, Google TV, and the Ignite TV app.

Please keep us posted on the outcome.

Cheers,
RogersMoin