Does your phone have the latest iOS? Sometimes if not the latest, then there can be incompatibilities between the App and the iOS. Also, the reverse can also happen when you download the latest iOS and it's incompatible with the App.
My problem with this app was corrected months ago when Rogers finally got around und tobupdating the app for compatibility with the iOS version at that time. Have had no further issues since.
My Rogers app does not work.
Every time I attempt to log into my Rogers using the App on my android device it says we're having difficulties and that my details cannot be displayed. The application also becomes and inoperative and requires me to forcibly shut the application down. I have accessed my Rogers through the Rogers web site without difficulties. Is anyone else experiencing trouble or anyone know what's going on?
Thank you for your post and welcome to the Rogers Community Forums! 😃
Not being able to login to the App is a major pain especially when you need it to check up on your bills and manage your data usage.
Can you confirm the following things:
We look forward to hearing from you!
Thanks for getting back to me. I have attempted to access my Roger's on my cell phone, a Samsung Galaxy S6 Edge locked to the Roger's network. I'm currently running Android version 7 and had difficulties even replying to this forum, I have also had the same log in problem using my Galaxy Tab E running Android Version 6.01. I've used my Roger's extensively on my phone and just recently been unable to. I hope we can sort this out.
Thanks for providing us with that information. Have you attempted to delete and reinstall the App to your device? If so and are still experiencing issues on multiple devices it sounds like it could be an issue with your My Rogers profile.
Please send us a private message @CommunityHelps the next time you're online and we can take a closer look.
For more information on our private messaging system check out our blog.