My Rogers app does not work.
Every time I attempt to log into my Rogers using the App on my android device it says we're having difficulties and that my details cannot be displayed. The application also becomes and inoperative and requires me to forcibly shut the application down. I have accessed my Rogers through the Rogers web site without difficulties. Is anyone else experiencing trouble or anyone know what's going on?
Thank you for your post and welcome to the Rogers Community Forums! 😃
Not being able to login to the App is a major pain especially when you need it to check up on your bills and manage your data usage.
Can you confirm the following things:
We look forward to hearing from you!
Thanks for getting back to me. I have attempted to access my Roger's on my cell phone, a Samsung Galaxy S6 Edge locked to the Roger's network. I'm currently running Android version 7 and had difficulties even replying to this forum, I have also had the same log in problem using my Galaxy Tab E running Android Version 6.01. I've used my Roger's extensively on my phone and just recently been unable to. I hope we can sort this out.
Thanks for providing us with that information. Have you attempted to delete and reinstall the App to your device? If so and are still experiencing issues on multiple devices it sounds like it could be an issue with your My Rogers profile.
Please send us a private message @CommunityHelps the next time you're online and we can take a closer look.
For more information on our private messaging system check out our blog.
Good morning @Gbyceng1!
If you're running the most up to date OS version and reinstalling doesn't help at all, we'll have to escalate a ticket to have the issue investigated further. Please PM us @CommunityHelps and I will get the ball rolling for you.
If you're not familiar with how to PM, please follow this link for instructions: http://communityforums.rogers.com/t5/blogs/blogarticlepage/blog-id/CommunityBlog/article-id/535
The issue describe is the identical one to the one under the Oreo and MyRogers that you posted @57
I have a ticket in with no response at this point. The only predictable way I have found to make it crash is to forget to log out and close the app via the x in the running app section of the OS home pages - OS 6 on LG4, last resease of MY Rogers March 21, 2018 version 3.9.8
If I forget to sign out, and just close the app - I don't have keep me logged in set on - it goes to the blank page and a sign look back to the same page.
I then have to uninstall it and reinstall it.
All individuals should have this escalated to second level support if it repeats after a reinstall - it is well reported on Google web page and hear now - it is time to get a white board notice out that the issue is known and we will open a ticket.
I have worked with various trouble shooting and through day, and definitely, if I sign out, I am fine to reopen it - so for now, I try to remember to close from the app, not let it sit running in the running apps page and closing from there. It always fails.
Hope my trouble shooting helps.
Thank you for joining and posting your concern in the Rogers Community Forums. It's certainly not a pleasant experience if the app is crashing, I appreciate trying the app reinstallation.
Would you please elaborate the issue? Like at what point the app crashes? Are you running the latest version, 3.9.9?
Have you tried the closing the app from running in the background and relaunching it as tried by Bruce in the post above?
Keep us posted.
I own a iphone 7 and i am not very similar to the concept jailbreaken
but recently i jailbroke my iphone 7 and after that myrogers app is not been working!
it just stopped working. if i enter the app it automatically leads me to home menu?
have i done anything wrong?