Internet Daily and Monthly Usage on MyRogers Moved?

[Lenathor]

The pages for Daily and Monthly Usage on MyRogers appear to have been moved?  Has anyone else noticed this?  I like checking my GB usage regularly.  As of two days ago, I receive the message that the pages cannot be found.  Can anyone help?

[57]

I just checked and mine is working fine.  I check my usage once or twice a month.  Make sure you take your time and wait for the page(s) on the Rogers site to fully load, especially if you see the "bouncing jelly beans".  Sometimes I get an error, but usually if I wait a bit and try again, I can see my usage.  Here are some other tips for dealing with the Rogers websites:

https://communityforums.rogers.com/t5/MyRogers-Rogers-Apps/Tips-for-Rogers-Websites-amp-Apps/m-p/491...

Are you using the App or a Browser?  I don't recall ever having any issues with the App, but I don't use it much since I prefer to use my computer/browser most of the time.

[Lenathor]

Hi.  Like you, I only check usage at MyRogers on my desk top computer.  MyRogers continually says the page cannot be found.  I am going to call Rogers.

Thank you for trying to help.

[Dmrsn1]

I've been having the same problem on my desk top computer for the last few days- page cannot be found .

[Lenathor]

I called Rogers and an individual tried to help me for a full 30 minutes and could not.  She suggested I call Customer Account Support but couldn't help me find the phone number which does not appear anywhere on MyRogers.  The live chat line was no help either.  I resorted to Facebook where a lovely man named Mahmood escalated the issue with Rogers and hopefully, within a week the glitch will be addressed.

[Dmrsn1]

Great- that sounds hopeful !

[Tala2000]

Thanks! Hopefully this will be resolved soon as I am having the same issue.(Oct.15/22)

[Shlickster]

Some problem here for at least 2 weeks. Cannot see daily/monthly usage or any other link mentioned. Tried Rogers using different browser (Opera, Edge) and on my iPhone (Safari) No luck, same result.

Called  Rogers to fix and created a case ticket# with Rogers and received an email within a couple days saying it was resolved. Wrong!

Went to check usage link(s) and it is still down! Guess I'll have to call Rogers again? Very Inconvenient and frustrating!!!!

[Lenathor]

I have had the problem for about 3 weeks now.  I have contact Rogers several times through different channels (telephone, online, Facebook, email) and have gotten no response.  It is a glitch in their MyRogers website/portal.  I can still not check my Daily Data Usage or Monthly Data Usage.  I continue to receive the message that the page cannot be found.  Very frustrating and discouraging.

[Dmrsn1]

Today I was finally able to access the Daily Usage! Hope it lasts- thanks for everyone's help.

[Lenathor · Accepted solution]

Hooray.  I am finally able to access my Daily and Monthly Data Usage via the MyRogers portal!  The glitch has been fixed.  Thank you Rogers.