My Rogers Ignite app is not showing all connected devices currently connected to my wireless router. I have done a factory reset with no change. I have uninstalled and reinstalled the Rogers Ignite App. I have reset my gateway.
My app only shows 8 devices connected but when I log directly into the router through http://10.0.0.0.1 I can see over 18 devices connected.
I am extremely disappointed in the functionality of my service. I am supposed to be able to create profiles and ensure my children are not up all hours of the night on their devices. The app and my Rogers service are not allowing me to do this.
Looking to change providers if Rogers is unable to resolve this. My previous Bell Fibe service worked like a charm and I never had this issue. Seems very flakey.
Anyone else experiencing this?
Good evening @R_Moore,
Welcome to the Community!
Are you having any connectivity issues with the devices that aren't listed on the app? Are the missing devices connected to a router on your network?
Please let us know if you still have questions about the missing devices from the app.
I am sorry that our app isn't working as it should for you. We can escalate a ticket if you're unable to create a profile for certain devices.