How do I change my device IMEI???

[roymickson]

Recently, I bought a Google Pixel phone for my wife. How do I change her old device IMEI to the new one through MyRogers? Or is this something that can only be done by calling Rogers? Thanks in advance.

***Edited Labels***

[Meowmix · Accepted solution]

Hello @roymickson

Are you talking about the IMEI that is showing on you're Rogers profile online? If so you need to have Rogers add the IMEI number on the Rogers wireless account. This can be done via Live Chat, Calling in or visiting the store and having them change the IMEI number on the account and add the phone on the account.!