Crave App

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Ped1
I've Been Around
Posts: 1

Re: Crave app

Well, I was going to ask why after switching from my Premier cable package with Crave + HBO a couple months ago to Ignite premier which I made clear had to have the same services and was assured of that, I find tonight when I go to call up on demand, the demand that's happening is one for a subscription. Here I thought I would be able to go back into my shows and binge watch but no such luck. Can't access crave 301 or most channels for their series or HBO.

 

45 minutes on hold with Rogers as usual before they tire you out and you hang up.

 

Since no one in here has received a resolution after weeks, perhaps I should just save myself the aggravation and complain to the CRTC?

 

Anyone wish to join me?

Babylegs1
I Plan to Stick Around
Posts: 61

Re: Crave app

Don’t waste your time CRTC isn’t going to help with your crave
Pauly
Resident Expert
Resident Expert
Posts: 2,882

Re: Crave app

Hello Ped1,

I am not too familiar with roger's cable packages but you said you HAD: Premier w/ Crave + HBO, but you switched it to the Premier package instead?

I may not be the most knowledgable guy in terms of cable packages but it sounds like a downgrade to me, it sounds like Crave + HBO are NOT in the package cus they are not in the name,

To be quite honest, downgrading your package is one way to Save money, but at the expense of reducing the number of channels or premium channels you get.

In my humble experience there is Never a way to downgrade a channel package, lower your bill AND keep the same amount of channels, not Rogers, not bell, not telus, not cogeco, not eastlink, not video tron, etc.

Does this sound correct or am I misunderstood?


rogen
I've Been Around
Posts: 1

Re: Crave App

Yes, same for me.

RogersLaura
Moderator
Moderator
Posts: 820

Re: Crave App

Hello @rogen,

 

A warm welcome to the community and thank you for your first post here! 😊

 

We'd certainly like to ensure that you can gain access to the Crave app to enjoy some content while on the go! We'd like to ask you some questions to better understand your situation:

 

- Are you currently subscribed to Crave through your Rogers TV service?

- What happens when you download the Crave app to your device and try to log in? Can you get past the log in window? Any error messages?

- Have you tried accessing the app on multiple devices or via a web browser and does the same problem occur? 

- Can you log in to your MyRogers account using the same credentials without any problems?

 

As a workaround, please try clearing your cache and rebooting your device. If that does not work, try reinstalling the Crave app again.

 

Please keep us posted! 

 

RogersLaura

MAC575
I've Been Around
Posts: 1

Re: Crave App

Hi! I have a Samsung tv (5yo) and I’m trying to sign in to Crave through the TV (rather than the box channels).  I choose that I have Crave through a service provider, then Rogers, then I login, and it says I can’t be validated.  Yet I can log into the Rogers page itself without issue.  I’ve had Crave (or the previous version thereof) for five years, and I’ve been able to log in via my Rogers login on my tablet and phone. 
Any idea on how to fix it?

RogersTony
Moderator
Moderator
Posts: 1,265

Re: Crave App

Hello, @MAC575

 

Welcome to the Rogers Community Forums! 🙂

 

You should be able to utilize your Crave subscription on all of your devices as long as it supports the Crave app. Please answer the questions below so we can assist you better.

 

  • Have you been able to login to Crave on your TV before or is this the first time?
  • Can you please ensure the app version is up to date on your Samsung TV?

 

If it is working on your tablet and phone it seems like it may only be an issue with that specific device.

 

We look forward to hearing from you.

 

RogersTony

327vette
I've Been Around
Posts: 1

Re: Crave App

I'm a subscriber but can't access Crave on a Firestick.

 

RogersMoin
Moderator
Moderator
Posts: 1,975

Re: Crave App

Hello, @327vette.

 

Welcome to Rogers Community Forums! 😃

 

Thank you for posting your concern; we can look into finding a solution for you. 

 

Can you provide more details of your Crave TV access experience on a Firestick?

  • What happens when you try to access Crave TV?
  • Do you get the option to choose the provider and enter the login credentials?
  • Can you access Crave TV online through a web browser?

 

We look forward to hearing from you.

 

Cheers,

RogersMoin

digitalterry
I Plan to Stick Around
Posts: 29

Re: Crave App

I subscribe to Crave through my Rogers account.  When I try to log into "Crave" on my iOS device, and select "Rogers" as my provider, I see a white page with a Captcha screen.  I solve the puzzle and submit and I am presented with another one.  This repeats forever until I give up.  I notice that if I select any other provider, besides Rogers, their login screens appear as expected.  I am never able to enter any credentials for Rogers so I do not believe that this is in any way connected to my account (since Crave has no idea who I am at the point when I see the Captcha puzzles).

 

This has to be a Rogers issue since all of the other providers display a login page.

 

I've deleted the app and tried on multiple devices.  I've restarted my device.  I saw a post from 2020 where something similar was happening and Rogers had to fix this on their backend.

 

Any suggestions?