I bought a one month Crave subscription through Rogers, but when I try to use the Crave app on my tablet I get the following message:
"Welcome back to Crave
We noticed that you do not have an active subscription. In order to watch movies and TV Shows, add Crave to your current TV package."
No problems watching Crave on demand on the TV, but I would like to also be able to use the app on my tablet.
Thanks for joining us here in the forums, we hope you've been keeping safe and well! Also, congrats on your very first post! 👍
There could be a few different reasons why the Crave app hasn't been working well for you, but we'll do our best to get to the bottom of it! 😉
To begin, do you recall if you've already accepted the terms of service by logging in here? https://ignitetv.rogers.com/
Are any of the other Go apps giving you issues when logging in with the same credentials? Are you successfully able to log in to Crave and access any content via a web browser?
Once we hear back from you on the above we can provide you with next steps!
Thanks so much!
Yes, my digital cable account is linked to my MyRogers profile, and I can see my TV account when I sign in. How do I access higher level tech support?
Thanks for your post.
Being able to access the Crave app is important!
We would love to troubleshoot and fix this for you. Please send a private message to @CommunityHelps so we can locate your information on our file and get started.
If you aren't familiar with our private messaging system please click here
Looking forward to chatting with you!