Can't login in Ignite HomeConnect app

[Pebble9757]

Hello,

I just downloaded the HomeConnect app for wifi installation in my new rental. I open it. It automatically opens a web browser page and asks for login. I enter Username, I enter Password, and then I am back on the previous page where it asks for the Username. I can try to login again and again, I'm always back to the login page. A never ending loop.

What to do?

I'm on Android.

I have seen a 'solution' on another thread, by disabling Chrome and open this sign-in page in Firefox. Doing so, I managed to go one step further to the dual-authentication. And now my phone is going crazy: opening and closing a blank webpage on repeat...

*Added Labels*

[RogersMoin]

Hello, @Pebble9757.

Welcome to our Community, and thank you for your post!

I appreciate you trying different browsers. During the initial setup and first-time login, the Ignite WiFi gateway modem should be flashing a white light for the app to go past the login screen.

Sometimes, the Ignite account may not be linked to the MyRogers profile, preventing the login of the HomeConnect app.

Let us know if the problem persists; we can investigate it.

Cheers,
RogersMoin

[stagieff]

Having same issue. Never happened before. Cleared data, cache, reinstalled app. Changed samsung internet default to samsung browser but app still only opens in chrome....

[RogersCorey]

Greetings @stagieff!

If you're unable to use the workaround and a reinstall does not help, please PM us so that we can escalate a ticket. 

Please feel free to send a private message to @CommunityHelps so we can assist you further. For more information on how our Private Messaging system works, you can find out more here.  

Regards,

RogersCorey

[Greg2245]

Hello did you fix this issue?

[RogersMoin]

Hello, @Greg2245.

Thank you for joining this thread and our Community. We can help with your app access; please follow the instructions posted by RogersCorey above and send us a private message. 

We look forward to hearing from you. 

Cheers,

RogersMoin