email fibre notice

[hiho]

K got the official email "Work in your neighbourhood is about to begin" referencing to fibre work will be done in my area and i was wondering what this means for me.

when they do the work and upgrade i guess to fibre in my area does that mean that it will be done all the way to my house or just to the tap and ill have to order new internet to take advantage of the fiber?

[-G-]

@hiho  You will need to look carefully at the wording on your email or door hanger.  If they are upgrading your area to fibre-to-the-home, at some point, they will require your permission to do work on your property to bring fibre right up to your home.  Otherwise, Rogers could just be doing a node split, bringing in fibre to activate a new node that is closer to your home, then offloading coax connections for your area to the new node.

[hiho]

K thnaks for the nfo but the other thing i was wondering when the fibre gets to my house will i have to change my current ignite 1.5 will there be a price increase for access to the fibre

[-G- · Accepted solution]

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@hiho wrote:

K thnaks for the nfo but the other thing i was wondering when the fibre gets to my house will i have to change my current ignite 1.5 will there be a price increase for access to the fibre

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That's a good question.  I don't know.

I just looked up Internet pricing for the Ignite 1 Gigabit service and it was the same price in FTTH areas as it is for DOCSIS (Cable) Internet.  Rogers has offered the 1.5 Gigabit (symmetric) speed tier in the past.  If you are happy with your current services and promotions, hopefully Rogers will allow you to keep your services as-is.

Rogers has also introduced new Internet speed tiers and they no longer sell the 1.5 Gigabit service.  I do not know what (if any) impact this will have on existing customers.  Sometimes, customers get upgraded at no extra cost.

If your neighbourhood actually IS getting upgraded to FTTH, you will likely also see Rogers-authorized sales agents canvassing your area offering insanely good promotions to attract new customers, and that pricing is usually offered to all residents.

Tagging @CommunityHelps .  Hopefully they can provide some clarity.

Of course, if Rogers is actually just doing a node split or any other infrastructure upgrades where you continue to be connected via coax, it will not have any immediate impact on the pricing of your current services.

[hiho]

thanks for nfo. if and when it comes time for me to have to upgrade to fibre ill be calling in to do the upgrade and not have a door to door rep do it :-). i have seen and heard of many of the door to door reps may or not be what they seem to be and allso if they really are who the  say they are i have allso seen way to many problems arrise from door to door peeps.

[-G-]

The problem is that not all customer-facing teams have access to the same deals, so certain promotions may only be available from that door-to-door sales team.  Also, the sales tactics will be different from those who are trying to sell Rogers services in an area that is about to get FTTH Internet from a competitor.

Don't feel pressured to sign up for anything on the spot but do tell them that you are already a Rogers customer and want to be careful about making any changes to your services.  Get as much information as you can about their promotion and get contact information so that you can sign up with them after you have done your own research and due diligence.

[hiho]

So i am now supposed to trust that a door to door rep will take care of it all and not to worry. I cant believe that after all the negative posts about door to door scams and problems that for people like me who are very wary of that type of sales method that i couldn't just get an email from rogers about the same offers that the door to door reps are going to offer.

[RogersZia]

@hiho, we don't always have access to the same offers. And you're valid in your concerns, however we can verify employees for you. So next time you can obtain the sales rep's info, message us, and we can confirm if they are part of our sales team or not. 

RogersZia

[hiho]

K had the 2 day email for interruptions for some kind of fibre upgrade( 15th and 16th).only had about an hour of no tv/internet for one day which is not unusual for me. Just wondering is there a way that i can find out what was done if anything and if there was something done when i can expect that the fibre will be available to home?

[-G-]

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@hiho wrote:

K had the 2 day email for interruptions for some kind of fibre upgrade( 15th and 16th).only had about an hour of no tv/internet for one day which is not unusual for me. Just wondering is there a way that i can find out what was done if anything and if there was something done when i can expect that the fibre will be available to home?

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If you were only advised of 2 outages and Rogers did not ask for any permission to dig on your property, it's likely that they are only upgrading your fibre node and/or also doing a node split.  The first outage would be to prep the coax feeds to your area for connection to the new node and the second would be to perform the actual cutover to the new node.  You may have also seen contractors installing a new cabinet on the street (and/or possibly an underground vault) and possibly running fibre to that location if it was not there already.