Speed dropped from 500 to 200 since the 7th of June

[Pionner1979]

Hello,

On the 7th of June my Rogers internet speed dropped from 500 to 200. I have been checking the speed every few hours. Can you please advise how I can report this to Rogers and get this issue solved

*** Edited Labels ***

[RogersYasmine]

Hello @Pionner1979,

Welcome to the community forums and congrats on your first post! 🙂

There could be a number of reasons why you're seeing a drop in your speeds. Can you please clarify if you've made any recent changes to your service and/or modem configuration? 

We can also troubleshoot some other areas for you as well. Feel free to send us a Private Message @CommunityHelps to get started. For more information on how our Private Messaging system works, please check out our blog.

Thank you!

RogersYasmine