Rogers wifi keeps disconnecting

[Sony1999]

My wifi keeps disconnecting randomly frequently. Troubleshooting the modem doesn’t indicate any issues. The internet comes back in 5 to 10 minutes. Restarting the modem helps sometimes. The internet speeds are also not consistent with the package and what shows up on troubleshooting the modem.

[RogersJermaine]

Hi @Sony1999,

Welcome to the Rogers Community Forums and thank you for your post! We appreciate you sharing your concerns with your internet connection and we will be glad to further assist you. If you can provide us with some more details. 

• Are you noticing this issue on all devices in the home?
• Does this issue occur at a specific time or is it occurring randomly? 
• What troubleshooting steps to the modem have you completed so far?
• Were you completing the speedtest using the Rogers Xfinity App? If not, can you complete it following the steps listed here and let us know the result. How to test your internet speed and WiFi - Rogers 

We look forward to your reply.

RogersJermaine