Rogers.com Email

[Sraniga]

We recently changed our Rogers modem to the Ignite and my husband's email which was primarily a roger.com account is no longer accessible. Does anyone know how to retrieve emails as all his medical history and contacts were only through that account?

***Edited Labels***

[57]

@Sraniga The change in modem should not have affected Rogers/Yahoo! email access on its own. 

1. Are you able to access websites on the internet? 

2. Are you trying to access the emails using Webmail (using a browser on a computer).

3. Or via a device like a phone or tablet?

4. What is the make/model of the device?

5. What is the App you're using on that device? 

6. Are you using an email client like Outlook/Thunderbird on a computer? 

7. What is the make/model of computer?

[Sraniga]

Am working with Rogers to try and fix the issue, everything else works but apparently that email wasn't listed as the main one on the account? Anyways they are trying to help. But I will try your advice thank you 🙏🏻