ONLY GETTING 980MBPS WITH 2.5 GBS SERVICE

[FR1ZY]

I have Rogers Xfinity Internet Pro 2 G service but I am only getting 980 MBPS.  I have talked to tech support and they said there is nothing wrong on their end.  I have changed my cable to cat6a, cat7 and cat8 but the speed still the same.  I double checked my motherboard NIC and it is spporting 2.5G ethernet speed (ASUS B650E).  Can someone help me to solve the problem please

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[57]

One of the tips in the following post will probably contain the help you need.

https://communityforums.rogers.com/t5/Internet/Troubleshooting-Slow-Speeds/td-p/542833

For example, do you have an XB7 or XB8 Gateway?  Are you plugged into port 4, etc?

The fact that you are getting just under 1 Gbps strongly indicates a hardware limitation.

[FR1ZY · Accepted solution]

I have searched in the forum and got the answer.  Rogers Xfinity Modem Gen 3 Port 1 to Por 3 are max 1GB connection only Port 4 is Multi-Gig Port which support up to 2.5G speed.  If anyone has issue with the speed, please make sure you plug your computer into Port 4 not the other ones.  Thank you all for help

[LordDrakkon]

Limitations of the terrible hardware Rogers forces us to use. For those of us, like me, with more than one PC that supports more than 2.5Gbps eithernet. I am stuck to just one system being able to use the full wired potential of the service I oay for.

[57]

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@LordDrakkon wrote:  I am stuck to just one system being able to use the full wired potential of the service I oay for.

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Ethernet switch?