@django wrote:
Two weeks ago i went from the 500mbps speed package to the 1.5 gbps. However, my speed has not changed. Wifi desktop computer is getting 48mbps on the Rogers speed test.
The WiFi in your home ALWAYS runs at full speed. Rogers does not do anything to change its speed or slow it down.
If you are only getting 48 Mbps on speed tests, something is causing the WiFi in your home to perform poorly, possibly how you have it installed or where you placed your Ignite Gateway and Pods. Upgrading your Internet speed will not make a slow in-home network run any faster.
back in the day when you upgraded your package and did a speed test you would see the improvement right away. however we have way more variables in place which can slow us down,
For starters, not everyone understands how Wifi works, and not everyone is aware that the Wifi adapter in your computer or tablet or smartphone is not the latest spec and they have a theoretical maximum speed which can be in the lower hundred megabits per second range but if you are getting a higher package, then the slowdown is most certainly causd by your network card.
I do not understand why people do speed tests when connected to Wifi, just plug your laptop into your modem and run the speed test, most cases you will get better speeds but you also have to know computer network cards that are capable of Gigabit and up are new so older computers may not have them and can not get those speeds.
@django can you post the details of the wifi feed to the desktop? Does it use a usb dongle, which sits at the back of the modem and is probably the worst place for a wifi receiver/transmitter (unless of course it has a direct line of sight to the modem). Or does the desktop use an add-in wifi receiver card with external antenna which you can move around to improve the wifi performance? Something like this for example:
The other items to look at include the wifi adapter specs. Is it capable of running on 5 Ghz networks, or is it only 2.4 Ghz capable which could explain the slow data rates?
If it is 5 Ghz capable, then the question is, is it actually running on 5 Ghz, or has the modem restricted it to the 2.4 Ghz network?
If that is the case, then you should consider running the following test with the modem's band steering turned off:
1. If Comcast has retained it, in the modem's wifi settings is an option to use the different network names for both wifi networks. Enable that selection. That will disable band steering. That option is not intuitive, as in disabling the option (which results in the same network name being used) also forces Band Steering to become enabled. There is also the chance that Comcast has removed any control over band steering, as in, its on and you can't do anything about it, and, if you have pods running, you can't disable band steering. Here's Rogers reference page for the XB6 modem:
If that is still in the modem's user interface, you want to enable the option to use the different network names.
2. If you manage to disable band steering, rename one of the wifi networks so that they run as separate networks.
3. Connect the desktop wifi receiver/transmitter to each network and run a speedtest to see what the results are. I'm assuming that you have access to an easy network selection for the desktop wifi. You will have to enter the changed network name in the desktop wifi control.
Note: I don't know what the modem will do when you change one of the network names. It might keep the password, or it might dump the password. So, be prepared to reenter the wifi network password when you change the network name.
Ok. if you can provide some details on the wifi system, including the model and specs, that will help to figure this out. And, if you can run a test with the networks separated, that might yield some interesting results. And, are you using pods, or just the modem?
When you're done, it will be time to make a decision to reenable band steering by using the same network name for both networks, or to keep the networks separate and keep the pc connected to which ever band provides the higher data rate.
Other food for thought, move up to a different wifi system which provides better performance, including the possibility of using a router in Media Bridge mode where the router replaces the current pc wifi system. The router would be connected to the pc via ethernet. The difference here is that the router has up to 4 antenna for each network, which should provide much better performance in terms of the final data rate.
And, just to throw this out there, if you have telephone cabling in your home, and you're not using any type of landline phone system, you can repurpose that cabling from telephone to ethernet if it happens to be Cat-5 or higher, such as Cat-5e, or Cat-6. That's a little work to change out the connectors and add an unmanaged gigabit or multi-gigabit switch, but, its not hard to do.
@django : Please also check out the following thread where the issue of low speeds has been discussed extensively and the reason for those low speeds also discussed - network cards, WiFi, etc.
https://communityforums.rogers.com/t5/Internet/Slow-Speeds/m-p/510588#M75402
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