Internet outage

[User2014831]

internet service has been down since last Friday (Jul 28) but has not been fixed till today (Aug 1st). I called them the rep said the outage was fixed days ago and there's no current ongoing outage, and encouraged me to unplug the modem and re-plug. 

Nothing they do will help to resolve the issue. we have a group chat for our condo building and everyone called Rogers got the same answer - "no outage detected, unplug and replug your modem".

Wonder what I can do at this point.

**Labels Added**

[RogersYasmine]

Hello @User2014831,

Thanks for sharing your experience in the community. I'm so sorry that your services were interrupted, I know it's not a fun situation to be in. 😞

Since posting, have your services been restored? It's definitely odd that we couldn't detect any issue, if your entire building was without service...I've never heard of that happening before!

If the problem still persists, kindly send us a Private Message @CommunityHelps so we can investigate further to see what's going on.

Thank you!
RogersYasmine