Internet Ping Spikes

[Nyx]

I have been having internet ping issues while gaming for a couple weeks now. The issues are making all of my games unplayable. My tests are as follows:

Ping statistics for 2607:f8b0:400b:802::2004:
Packets: Sent = 50, Received = 49, Lost = 1 (2% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 3015ms, Average = 353ms

Tracing route to www.google.com [2607:f8b0:400b:804::2004]
over a maximum of 30 hops:

1 1 ms <1 ms 1 ms 2607:fea8:58e9:4100:9a52:4aff:feb1:c73a
2 21 ms 21 ms 13 ms 2607:f798:804:1::1
3 14 ms 12 ms 12 ms 2607:f798:10:1473:0:241:5614:3249
4 14 ms 22 ms 21 ms 2607:f798:10:ea30:0:2091:4823:8234
5 13 ms 43 ms 16 ms 2607:f798:10:35b:0:2091:4823:5218
6 19 ms 21 ms 11 ms 2607:f798:14:83::2
7 22 ms 14 ms 12 ms 2001:4860::1c:4000:e8cb
8 13 ms 13 ms 18 ms 2001:4860:0:1::5c81
9 15 ms 13 ms 15 ms yyz10s20-in-x04.1e100.net [2607:f8b0:400b:804::2004]

Any help would be appreciated thank you.

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[RogersJermaine]

Hi @Nyx,

Welcome to the Rogers Community Forums, and thank you for starting this thread regarding your connection. We thank you for providing the test results.

Are you noticing the issue with latency only while gaming, or are you having issues with your internet connection in general?

Also, is this only occurring at a specific time of day or is it happening all the time?

We look forward to your reply!

Regards

RogersJermaine

[Nyx]

there appear to be issues with the tv/cable as well. i'm not entirely sure if they are related but the connection drops from time to time. the ping issues appear on my phone, laptop and wired pc. they happen quite often and have no specific times.

when running a ping test on the wired connection, these are my results:

Pinging google.com [2607:f8b0:400b:804::200e] with 32 bytes of data:
Reply from 2607:f8b0:400b:804::200e: time=1269ms
Reply from 2607:f8b0:400b:804::200e: time=19ms
Reply from 2607:f8b0:400b:804::200e: time=2848ms
Reply from 2607:f8b0:400b:804::200e: time=14ms
Reply from 2607:f8b0:400b:804::200e: time=89ms
Reply from 2607:f8b0:400b:804::200e: time=287ms
Reply from 2607:f8b0:400b:804::200e: time=69ms
Reply from 2607:f8b0:400b:804::200e: time=31ms
Reply from 2607:f8b0:400b:804::200e: time=200ms
Request timed out.

Ping statistics for 2607:f8b0:400b:804::200e:
Packets: Sent = 10, Received = 9, Lost = 1 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 2848ms, Average = 536ms

[RogersTony]

Hello, @Nyx 

We appreciate you providing us with your ping test results. I know how frustrating it is to deal with high ping spikes.

Can you provide us with the results from a traceroute? We would be able to see if the latency is occurring inside the Rogers network and try to pinpoint where the issue is happening.

We look forward to reviewing your results.

RogersTony