@guest52 & @Cathk : Please read the posts in the following two threads discussing why your speeds can be lower than your plan and what to do about it.
https://communityforums.rogers.com/t5/Internet/Slow-Speeds/m-p/510588#M75402
Many WiFi devices max out at around 600 Mbps.
@guest52 wrote:
In one of the post a residential expert says that if speeds go up and down and aren’t constant then it’s due to the internet it’s happening to me I could have 50 mbps for 5 minutes then it jumps to 500, 400, sometimes even lower or higher and i can’t understand why.
Yes, I have said that before but you need to be careful of how and when you apply that logic.
Here's an example from a few years ago of a customer complaining that they were only attaining 600 Mbps speeds on their Gigabit service. Their Ignite Gateway was running in Bridge Mode, they had fairly high-end Ubiquiti network gear, and were testing over a wired Ethernet connection, so they should have been able to attain speeds of approximately 940 Mbps. They firmly believed that the problem had to be on Rogers side.
https://communityforums.rogers.com/t5/Internet/Paying-for-Gigabit-getting-1-2-the-speed/td-p/496151
But here's the thing: If the problem was due to the Rogers network in their neighbourhood being under load, I would have expected some variability in the speed tests. If it was a provisioning glitch of some kind, however extremely unlikely, I would have expected to see a different sustained transfer speed. Something, somewhere in the customer's home was almost definitely slowing the transfer speeds down.
@guest52 In your case, you need to perform speed tests over an Ethernet connection. Even if it is over Gigabit Ethernet, you will not be able to come close to maxing out your 1.5 Gigabit service but you should still be able to attain 940 Mbps speeds. If you cannot attain those speeds over a wired Ethernet connection, there is additional troubleshooting that both you and Rogers need to follow up with. The problem with performing tests over Wi-Fi is that there are a gazillion things that can (and do) slow Wi-Fi down, and make transfer speeds variable and unpredictable.
https://arstechnica.com/gadgets/2020/04/remote-work-lagging-if-you-cant-plug-it-in-upgrade-to-mesh/
If your Wi-Fi performance is slow, you may simply need to update your Wi-Fi device drivers.
From my own personal testing, I can also tell you that there are also some Wi-Fi network adapter/device driver combinations that do not play nicely with the Broadcom Wi-Fi chipsets on the (Technicolor) XB7 and XB8 gateways.
@guest52 wrote:
Unfortunately I dont have a ethernet device i can connect to with a speed of 1gb. The only thing is that i had fido 150 before and it could reach speeds on par with the rogers one. Infact, I feel like it was better at keeping it constant 300 mbps instead of good speeds to low speeds like the rogers one. Sometimes it even hit 650 though rare though.
Really wish that I could say that this is surprising but it is not. It you change your Wi-Fi router or access point, you could run into serious problems, or find that your Wi-Fi speeds improve significantly.
I was one of the initial testers of the Gen3 (XB8) gateway. Prior to that, I had a (Technicolor) XB7 Gateway. I had good, consistent Wi-Fi 6 performance when connected to the XB7 (Broadcom WiFi chipset). Even better performance when connected to an AP with an Atheros chipset. However, when I started testing with the XB8 gateway, the Wi-Fi performance was AWFUL. Yes, the XB8 was running early software that was riddled with bugs. To get Wi-Fi performance approaching what I had with the XB7, it required experimenting with driver updates to get the Intel AX200 to perform better when connected to the Broadcom Wi-Fi 6E chipset on the XB8, lots of debugging to see why my MacBook was also experiencing weird Wi-Fi performance issues, providing feedback to Rogers, and waiting for Rogers to push out firmware with bug fixes.
By January, 2023, the XB8 firmware was pretty stable. I was getting 800 Mb/s transfer speeds over Wi-Fi 6 with my Windows PC. I then upgraded my Wi-Fi hardware on my PC from an Intel AX200 to an AX210; same Intel Wi-Fi driver supported both chipsets but transfers dropped to just over 200 Mbps, and I was getting better throughput on the 2.4 GHz band than I was when connected on the 6GHz band. It took more debugging and troubleshooting, and waiting for Intel to finally release stable Wi-Fi 6E drivers, but I was finally rewarded with 1.8 Gbps transfer speeds over Wi-Fi 6E. Rogers was not involved, nor did they push out any new firmware updates during this time. It was a problem on my side that I had to resolve on my own.
All this reinforces my point that you can definitely run into problems when you change hardware. Everything could work just fine when connected to a HITRON gateway with an Intel Wi-Fi 5 chipset but be totally unstable when connected to a Technicolor XB7 with a Broadcom Wi-Fi 6 chipset.
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