Home Internet won't connect to sites such as amazon.ca and kijiji-mississauga

Need Help?

That's what we're here for! The goal of the Rogers Community is to help you find answers on everything Rogers. Can't find what you're looking for? Just ask!
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
I've Been Here Awhile
Posts: 2

Home Internet won't connect to sites such as amazon.ca and kijiji-mississauga

Hello, I switched my services (this is about internet) this week to rogers from bell.  I am trying to open common websites such as amazon.ca and kijiji but receive a message that the site cannot be reached, says amazon.ca or kijiji took to long.  I called support last night, they did a reset (not sure the technical name), it initially did not work, then suddenly amazon came up.  I let the support go, thought it was fixed.  Signed out and back in and I am experiencing the same.  Trying again tonight and experiencing the same issue.  I am not using a proxy.  I can open ESPN, Toronto Sun and New York post to name a few...no issues.  In addition, when connected to my rogers wifi (same network) I cannot access amazon or kijiji from my phone or another computer in the house.  Hoping someone can help.

Thanks, John


***Added Labels***
Resident Expert
Resident Expert
Posts: 5,808

Re: Home Internet won't connect to sites such as amazon.ca and kijiji-mississauga

@Corny01 are you using a router by any chance that you also used with your Bell services?  If so, I recommend a factory reset to wipe out any internal settings that the router used when connected to the HH2000 or HH3000. 

 

Do you have any DNS address that are hard set in the affected devices?



I've Been Here Awhile
Posts: 2

Re: Home Internet won't connect to sites such as amazon.ca and kijiji-mississauga

Thank you for your response. I tested both amazon and kijiji this morning and could not get in.  I am using the router provided by Rogers.  I have nothing hard coded in the dns, I tried something as I saw a video that had someone enter 8888 8844.  That did not do anything and I removed.  I still have the Bell Router 2000...can I just connect that to rogers feed and test or is it more complicated than that?

What's New
UFC 231: Holloway vs. Ortega Live
LIVE: Saturday December 8, 2018 10PM ET
Countdown: 9:30 PM ET
Channels: 348 (HD) | 350 (SD) | Ignite TV 499
Price: $64.99 (HD) | $59.99 (SD) | Ignite TV $64.99
Ignite TV customers can order now!
DTV Customers can order as of Dec 6 at 4pm ET.
UFC 231: Countdown Promo

UFC returns to Toronto on December 8th with a championship double-header as undisputed featherweight champion Max Holloway defends his title against unbeaten Brian Ortega. Also, a new UFC women's flyweight champion will be crowned when Valentina Shevchenko takes on former strawweight queen Joanna Jedrzejczyk for the vacant title. Saturday, December 8, live on Sportsnet Pay-Per-View from Scotiabank Arena in Toronto, Canada.

Topic Stats
  • 2 replies
  • 95 views
  • 1 Like
  • 2 in conversation