I've had the same ad hoc ongoing issue with my CODA-4582 for over a year. Internet will work fine and then randomly the wifi would drop and the modem will have no lights for 2.4 or 5ghz. I've spoken to many tech agents and had field service come check the lines - everything is fine. I've swapped modems many times and cant find a fix to this.
So far I notice maybe after 5 hard resets (pin in hole) and then sometimes it will come back on. Then I have to do the SSID settings again which is annoying.
It's frustrating because agents can't seem to figure this out.
Modem power is plugged straight in wall --> Yes
Modem AND Power has been exchanged --> yes
I had this problem yesterday, spent 1 hr on the phone and when they were about to apply a credit and on my fifth reset it starting working again (lights for wifi were on and it worked)
Right now I swapped my modem and the same problem. I can't even get into Easy Connect. No wifi lights and after hard reset and soft. All lights are valid.. solid green @ but no wifi lights.
This is VERY frustrating. Can somebody help please ?
Welcome to the Rogers Community Forums and thank you for your first post! 🙂
I can understand why you are frustrated since you've already changed the modem and the issue persists. Plus the amount of time and all the troubleshooting steps you've had to complete. I'm surprised the issue persists after a modem swap. That makes me wonder if there might be an issue with the power outlet you have the modem plugged into or there might be high Wi-Fi interference. Have you tried a second power outlet?
If so, when the Wi-Fi disconnects again and the lights go off, can you login to the modem with a wired device? You do that by going to 192.168.0.1 and use the username: cusadmin and the password: (your current Wi-Fi password). Once in there, navigate to the Wi-Fi settings page. Does the wireless channel show as 0? If so, there is probably high Wi-Fi interference. The short term fix is to set your Wi-Fi channel to a static one so you don't lose connection again until we can determine the source of interference.
Please let us know how you make out!
Even though your lines have been checked, I suspect a signal issue at your home or in your neighbourhood. A loose connection or some other temporary or intermittent issue may be at fault. These are very difficult to diagnose. Talk to your neighbours to see if they've had any issues. You may need a new line to your home...
Hello again, @vikesh3
Let the Community know how things go after the service technician visits your home today. We'll need to wait on the report for the technician to determine what the next steps should be if issues are persistent after the service call.
I am hopeful that the technician will find a solution for you this time.
Keep us posted on the results!