Cancelling a Cable Burial?

[User6792]

I've cancelled my service with rogers but a cable burial still hasn't been cancelled. I've made 2 calls so far and each time they say they've escalated it and there are no updates. Today contractors showed up to take pictures, i wasn't home to talk to them. Even the temporary line was already taken down, how do i get this properly escalated and cancelled?

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[RogersMoin]

Hello, @User6792.

Thank you for joining our Community and for your post.

It's disheartening that you parted ways with us, but we hope to have you back someday!

Having the cable buried and connected to the CSE box on your property is a wise decision because it will make reconnecting service super easy in the future.

However, if you must cancel the burial order, we can try cancelling it for you. Please send @CommunityHelps a private message. We detailed more info about our private messaging in this blog. 

Cheers,

RogersMoin