@helle this can actually happen if a customer has a device connected to their house cable system such as a vcr, dvd, satellite system or any other device with a coax cable port. Those devices if connected to the house cable system, which is in turn connected to the Rogers cable system, would cause interference with the neighbourhood cable system, potentially enough to disrupt the cable system.
Its also possible for an electrical device which isn't connected to the cable system to cause enough EMI that it bleeds thru to a nearby cable which is in turn connected to the Rogers network. The same disruption can result.
So, it can happen. I think typically that you would see a Rogers tech or techs around the neighbourhood who were or are tracking down the noise source. Without proper identification I wouldn't let them into my house either, so, they would have to provide a means to identify them. If you happen to be a Rogers customer, in a worst case scenario the Rogers tech would disconnect your cable feed from the local tap, which is either inside a pedestal which can be seen from your front door, or up on the nearest utility pole, depending on whether you have underground or overhead cabling to your home.
If that happens and your not home, you should expect to see a notification hung on your front door if you're not home at the time that the cable is disconnected
Fwiw, there was an incident in the U.K., caused by a old tv that was switched on at the same time everyday, disrupting internet service in the village That took months to track down.
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