Rogers Xfinity TV
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Does anyone ever answer the phone!

Been trying for 2 days in a row…a wasted effort as I have spent 3 hours…I need my head checked but Rogers you have to do better…this Anna thing is the biggest waste of time to deflect people as to your” ROGERS” we hear you thingy!   *** Edited Labels...

cbdbgb by I've been around
  • 737 Views
  • 1 replies
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Aliens invaded my audio

My TV sounds like aliens are talking. My audio is screwed up, restarted TV box and my network. Nothing    *** Edited Labels ***

wbouchard by I've been around
  • 942 Views
  • 1 replies
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Resolved! Can’t Watch Recorded Programs - ERROR TVAPP-00481

I go to saved programs on my computer then recordings, then watch.. Then the problem begins I get a message, You can still watch this On Demand Unfortunately there's  a problem with  PVR playback. The good news ? program is available on demand. Keep ...

chayisun by I've been here awhile
  • 7955 Views
  • 6 replies
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Waterloo outages

We have had periodic outages with our Ignite for 2 days. This seems to be a continuing theme.   ***Edited Labels***

Switch to Ignite

My wife talked to a rep and had an appointment set up for Monday . Waited all day and nothing. Tried to contact Rogers but was put on hold for 2.5 hours and finally gave up, Got a message saying they were here but couldn't finish the job?  Keep getti...

jts1666 by I've been here awhile
  • 872 Views
  • 1 replies
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Resolved! "Crave" is now on the Ignite TV "Apps" page

"Crave" is now on the Ignite TV "Apps" page!   @CommunityHelps : I subscribe to Crave, so I can access it like I always did through the "On Demand" screen.  Can Ignite TV and Ignite SmartStream customers, who subscribe to the Crave streaming service ...

-G- by Resident Expert
  • 10187 Views
  • 5 replies
  • 1 likes

Active Audio but No Video

Atrocious service after 9-10 visits and equipment replacement or upgrades:   Our system continues to falter everyday. When the TV systems are activated the screen is either black, blue or a message of NO SIGNAL is shown EVERY TIME we try to watch our...

BobTom by I'm here a lot
  • 1567 Views
  • 2 replies
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Can you disable low battery warning for Ignite remote?

The frequent nags to change the batteries are getting on my nerves. Is there a way to disable these pesky reminders? If I changed the batteries as soon as these nags began I would have wasted a lot of perfectly good battery life. I will change the ba...

james039 by I plan to stick around
  • 5377 Views
  • 15 replies
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Resolved! Sportsnet Ontario - Channel 22

I am looking to change my tv programming with Rogers. Currently, I have all the sports channels, but looking to use the Flex 20 programs.   I have read through this forum and looked at the channels available.  I live in Ontario in the Waterloo Region...

skhodd by I've been around
  • 3531 Views
  • 1 replies
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Resolved! Can’t Change Video Output Resolution - Ignite TV

Hey all. Much like the subject says, I can’t figure out how to change the video output on my Ignite box. Connected to a 4K TV but the setting is stuck on 16:9 720p HD. Can’t select 16:9, 2160p30 4K UHD or 16:9, 2160p60 4K UHD   Any idea why this may ...

Ignite TV Issues

I was forced to get Ignite a few months ago and I have had nothing but issues with it. When watching sports it is slow, it freezes, the video quality is NOT the advertised 4K but more like 4 bytes! So many times it gets kicked off from no internet or...

User2611 by I've been around
  • 1603 Views
  • 3 replies
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Resolved! Bluetooth headset won’t pair

Before getting ignite TV my old headset worked fine and was told I needed a bluetooth headset to work with ignite.  I have a Panasonic TC-P50U1 television and trying to connect Sony Bluetooth headset Wh-RF-400.  Can you help I have tried everything i...

iroc01 by I'm here a lot
  • 2530 Views
  • 5 replies
  • 0 likes

Flex Channel Error Message

Hi there,   We recently switched to a new tv package, and we were attempting to exchange our flex channels for the first time and keep receiving the following error message, and none of our changes will save:   "When you swap out or remove all your 4...

Outage

Is there an outage affecting community of New Credit just outside Hagersville? We have been without our Ignite internet and tv services since around 12:30. Neighbours on either side are out as well. ETA for return of our services?     ***Edited Label...

Mel110 by I've been here awhile
  • 860 Views
  • 1 replies
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Rogers Ignite - Losing connection to WiFi, Internet, TV

Rogers Ignite - Losing connection to WiFi, Internet, TVsince Nov 25th and it's getting worse each day.Located in Moncton, NB. Have reset the modem, checked all cable, powered on and off. It's been rainy and a little breezy, but this is ridiculous. I ...

Magnaman by I've been around
  • 923 Views
  • 1 replies
  • 0 likes

Resolved! New ignite tv package error

I just had ignite 1G and ignite tv installed yesterday. both work just fine but when I arranged the services I was told I was getting flex 5 but i got the basic starter setup without even US networks. I've called to sort it out but so far I've been l...

markfink777 by I plan to stick around
  • 1421 Views
  • 2 replies
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The Africa Channel not on the Flex Page

Hi, I notice that The Africa Channel (channel 886) is not on the Flex page, even if it's marked has a Flex channel on the channel list for the Premier package. If I remember correctly it was on the Flex page a long time ago, but not anymore.Also an o...

ReneHache by I'm a reliable contributor
  • 1370 Views
  • 3 replies
  • 0 likes