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My wife talked to a rep and had an appointment set up for Monday . Waited all day and nothing. Tried to contact Rogers but was put on hold for 2.5 hours and finally gave up, Got a message saying they were here but couldn't finish the job?  Keep getti...

jts1666 by I've been here awhile
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Resolved! "Crave" is now on the Ignite TV "Apps" page

"Crave" is now on the Ignite TV "Apps" page!   @CommunityHelps : I subscribe to Crave, so I can access it like I always did through the "On Demand" screen.  Can Ignite TV and Ignite SmartStream customers, who subscribe to the Crave streaming service ...

-G- by Resident Expert
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Active Audio but No Video

Atrocious service after 9-10 visits and equipment replacement or upgrades:   Our system continues to falter everyday. When the TV systems are activated the screen is either black, blue or a message of NO SIGNAL is shown EVERY TIME we try to watch our...

BobTom by I'm here a lot
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Resolved! Ignite TV flips back to guide sporadically

While watching a channel on ignite tv it switches back to the guide on its own then i have to select the channel again. This happens quite often   **Labels Added**    

iroc01 by I'm here a lot
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Can you disable low battery warning for Ignite remote?

The frequent nags to change the batteries are getting on my nerves. Is there a way to disable these pesky reminders? If I changed the batteries as soon as these nags began I would have wasted a lot of perfectly good battery life. I will change the ba...

james039 by I plan to stick around
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TSN4 Choppy and Laggy

Has anyone else has issues with watching leaf games on TSN4? At some point during the game it starts getting choppy, freezes, sometimes looses audio and is super frustrating. I’ll note that the commercials are totally fine and the issue is only with ...

ctafts by I plan to stick around
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Resolved! Sportsnet Ontario - Channel 22

I am looking to change my tv programming with Rogers. Currently, I have all the sports channels, but looking to use the Flex 20 programs.   I have read through this forum and looked at the channels available.  I live in Ontario in the Waterloo Region...

skhodd by I've been around
  • 1994 Views
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Resolved! Can’t Change Video Output Resolution - Ignite TV

Hey all. Much like the subject says, I can’t figure out how to change the video output on my Ignite box. Connected to a 4K TV but the setting is stuck on 16:9 720p HD. Can’t select 16:9, 2160p30 4K UHD or 16:9, 2160p60 4K UHD   Any idea why this may ...

Ignite TV Issues

I was forced to get Ignite a few months ago and I have had nothing but issues with it. When watching sports it is slow, it freezes, the video quality is NOT the advertised 4K but more like 4 bytes! So many times it gets kicked off from no internet or...

User2611 by I've been around
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Resolved! Bluetooth headset won’t pair

Before getting ignite TV my old headset worked fine and was told I needed a bluetooth headset to work with ignite.  I have a Panasonic TC-P50U1 television and trying to connect Sony Bluetooth headset Wh-RF-400.  Can you help I have tried everything i...

iroc01 by I'm here a lot
  • 1282 Views
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Flex Channel Error Message

Hi there,   We recently switched to a new tv package, and we were attempting to exchange our flex channels for the first time and keep receiving the following error message, and none of our changes will save:   "When you swap out or remove all your 4...

Outage

Is there an outage affecting community of New Credit just outside Hagersville? We have been without our Ignite internet and tv services since around 12:30. Neighbours on either side are out as well. ETA for return of our services?     ***Edited Label...

Mel110 by I've been here awhile
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Housekeeping update message on TV

Today at around 4:15pm EDT all of my services went down after this message appeared on the TV screen "you caught us in the middle of a housekeeping update, we will be done in a few minutes".  This took out down of my Rogers services, not just the TV....

mascf1 by I'm a reliable contributor
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  • 28 replies
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Rogers Ignite - Losing connection to WiFi, Internet, TV

Rogers Ignite - Losing connection to WiFi, Internet, TVsince Nov 25th and it's getting worse each day.Located in Moncton, NB. Have reset the modem, checked all cable, powered on and off. It's been rainy and a little breezy, but this is ridiculous. I ...

Magnaman by I've been around
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Resolved! New ignite tv package error

I just had ignite 1G and ignite tv installed yesterday. both work just fine but when I arranged the services I was told I was getting flex 5 but i got the basic starter setup without even US networks. I've called to sort it out but so far I've been l...

markfink777 by I plan to stick around
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The Africa Channel not on the Flex Page

Hi, I notice that The Africa Channel (channel 886) is not on the Flex page, even if it's marked has a Flex channel on the channel list for the Premier package. If I remember correctly it was on the Flex page a long time ago, but not anymore.Also an o...

ReneHache by I plan to stick around
  • 704 Views
  • 3 replies
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Resolved! Roku streaming stick not connecting to Ignite

I recently switched from another carrier to Ignite. I can’t seem to get my Roku stick to connect with the internet now. Any suggestions would be appreciated.   ***Edited Labels***

WR4 by I've been here awhile
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IgniteTV Surround Sound

There have been several threads discussing IgniteTV surround sound over the years.  The issue with IgniteTV audio is complex and difficult to follow.  This thread is intended for Audiophiles who have their IgniteTV boxes connected to AVRs. Until rece...

57 by Resident Expert
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