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XR15 Remote Blinks Green Then Red

I am having problems with my Ignite TV remote (XR15).   I have 3 STB's and the other two remotes are quite responsive.  If I want channel 26 I can press 2 then 6 quickly after end ENTER key and it goes to 26.  But on the third remote when I press 2 t...

jm38712 by I Plan to Stick Around
  • 2960 Views
  • 5 replies
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Ignite TV home phone is not working no dial tone

hi, i have switched to ignite TV... tv and internet are working ok but the home phone is not working, there is no dial tone... have plugged the cordless phone in the phone #1 and reboot the hub accordingly, but the phone is not working and no dial to...

cwong by I Plan to Stick Around
  • 6135 Views
  • 13 replies
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Resolved! New Ignite TV Customer, Green Square of Death

I just got Rogers Ignite TV and Internet 3 days ago.  I have 4 TV's, and I have been able to set up my Ignite boxes on all but 1 TV.  When I try on this Sony TV (purchased in 2007), I get a square green screen.  This is what I have tried so far:   Un...

Giraffee66 by I Plan to Stick Around
  • 1871 Views
  • 6 replies
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No RDS?

I switched to Ignite TV only because RDS was listed as an exchangeable channel in the “Popular” package ( as is RDS Info). Low and behold, only RDS Info is there in my screen, but both listed in the package description. What gives?

Ignite TV to a Projector

The Ignite boxes do not have separate audio. Is there a way to get audio to my receiver so I can hook up to my projector?   *Added Labels*

jeff0614 by I've Been Here Awhile
  • 3426 Views
  • 10 replies
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Ignite TV Home Automation API

I think it would be great for Ignite TV to have some sort of an API preferably locally for interacting with the devices.   It would be great to be able to control my Ignite TV from my home automation hub (Home Assistant) and have it report back infor...

stepy2015 by I Plan to Stick Around
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  • 2 replies
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Ignite tv/internet constant disconnect - error code rdk-03117

We recently got ignite tv and internet and everything was working reasonably well until yesterday. The tv and internet suddenly began to cut out periodically through the day. I would go to the hub unplug it then plug it back in 7 to 10 times. Now tod...

Dire by I Plan to Stick Around
  • 25575 Views
  • 23 replies
  • 1 likes

Resolved! Ignite remote and HDMI-CEC and Anynet+, etc.

Having browsed around (hello 57), I have turned off (Samsung TV) "Anynet+" and (Denon AVR) "HDMI Control". I have set up the Ignite remote (XR15v2) for both the TV and AVR, and everything works fine.   However, when I choose to cast some content ("Ch...

bmacaskill by I Plan to Stick Around
  • 1242 Views
  • 2 replies
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TV Randomly Starts Showing "Snow"

While watching through the cable box my tv randomly started snowing snow after having it for 2+ months.I looked at some fixes and changed the setting for the cable box to HDMI 1.4 4K 30HZI have a HDMI 2.0 cable, and a TCL 6 series tv that will allow ...

leaf4 by I'm Here A Lot
  • 1022 Views
  • 5 replies
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Limited 4k channels

Will there ever be an increase in 4k channels? Or is limited bandwidth the reason why it can't be increased with today's technology

jimy by I Plan to Stick Around
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Ignite TV: Restart vs. System Refresh ?

Hi.   In the Help screen, what is the difference between Restart and System Refresh?   "System Refresh" says no preferences, settings, nor recordings are deleted ... but can take 10-20 minutes to complete?     **Labels Added**

SpeedyC by I'm a Reliable Contributor
  • 1935 Views
  • 3 replies
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Resolved! Ignite Install Issues with Inputs on Smart TV

Anyone else have an issue? Installed Ignite on my Smart TV. Once I paired it and shut it off. Every time I turn it on it goes to the input screen on the tv. I have to select the input each time before I can watch tv.       ***Edited Labels***

Szaboc by I've Been Here Awhile
  • 1266 Views
  • 4 replies
  • 0 likes

Rogers Ignite Not Showing Scheduled Recordings 14 days Ahead ?

Hi.   I noticed that shows scheduled to record 14 days from today are not showing up in the "Scheduled" section. e.g. Checking today (Monday April 26) at 12pm, the Guide for Sunday May 9 displays the shows I normally have scheduled to record between ...

SpeedyC by I'm a Reliable Contributor
  • 819 Views
  • 1 replies
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Resolved! Reset/Upair XR15 Ignite Voice Remote

I bought a new receiver (switched from Sony to Yamaha). My Ignite remote no longer controls the volume and power functions anymore. I need to clear the codes in the XR15 remote so I can pair it to my new receiver. Going into remote setup doesn't allo...

Sparro by I've Been Here Awhile
  • 5678 Views
  • 6 replies
  • 0 likes

Netflix keeps crashing

In the last few days I keep getting thrown out of Netflix. The show will go black then live TV will start. I can go back into the app and resume but it happens over and over again. What’s the solution?

LorettaL by I've Been Around
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  • 1 replies
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Ignite SmartStream

Just saw this on the Rogers Support page: Ignite SmartStream   As far as I can tell, Ignite SmartStream appears to be a new service where you can rent the Ignite TV set-top box without the Ignite TV service.  I haven't seen a formal announcement yet ...

-G- by Resident Expert
  • 2720 Views
  • 13 replies
  • 2 likes

Separate Login for Ignite TV?

Is there any way to create a separate login for Ignite TV? I would like my kids to be able to watch TV on their iPads/computers, but I do not want them using the login info to access my Rogers account. It's not that I don't trust them... but I would ...

yyzguy by I've Been Here Awhile
  • 686 Views
  • 2 replies
  • 0 likes

XB7 Gen 2 WiFi 6 Issue

I can't seem to enable wifi 6 in the app. This issue is persistent on both 2.4ghz and 5ghz. For example, every time I choose the option for "ac, ax", I get "wifi settings changed, this will take a few minutes to apple. But I wait and wait to nothing ...

Elsaad0 by I've Been Around
  • 1842 Views
  • 2 replies
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Ignite TV browser sign in error

Occasionally when signing into Ignite TV via desktop Chrome or Edge browser (Windows10), I'm getting the following message:Whitelabel Error PageThis application has no explicit mapping for /error, so you are seeing this as a fallback.Tue Nov 24 18:48...

nickh7 by I've Been Here Awhile
  • 2273 Views
  • 7 replies
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Voice Baseball Search Broken?

Up until about a week ago, a verbal search for "baseball" offered up graphic "cards" for each available game at the time.  You can see what I mean if you verbally search for "hockey".   As of now, a baseball search yields 2 results: "Baseball" which ...

robtoe by I'm a Reliable Contributor
  • 541 Views
  • 1 replies
  • 0 likes