Ignite Box Boots then shows black screen.

[PatonB]

3 days ago when i turned on my TV I had just a black screen with a blue screen occasional for 1 sec.

reboot the box, it came on to say "Welcome...." but went black. Checked the hdmi cables and no change. Didn't have much time so I left it.

Next morning all was good, so i went on with life.

Today, same thing. black screen n flicker blue.

Today, I swapped cables and ports, swapped boxes with my other room and all the same. It boots up then goes black.

I am thinking maybe a res conflict, as it shows the boot but when it turns full res it won't. display. My tv says its at  3840*2100, my working tv is 1080p.

Any help/suggestions?

*Edited Labels*

[57]

I had a similar issue when I migrated to IgniteTV. I found a solution by using a TV port with 30Hz instead of 60. See my post on the topic below:

https://www.digitalhome.ca/threads/new-white-pixelated-screen-issue.294007/page-2#post-3140718

Make sure you use the HDMI cable that comes with the IgniteTV box.

[PatonB]

It has worked for 2 yrs until this week and I had/have done nothing to the setup. Just poof.

I'll look into the ports. Thanks

[57]

Things can happen.

Ports can become oxidized, causing a poor connection.

Connections can loosen, especially with HDMI.

TV can update firmware causing handshake issues.

Box can update firmware.

Swap the ends of the HDMI cable - put the end that was in the TV into the box and vice versa.  Good Luck.

[PatonB]

Here's the thing... Like last time, the next day it worked with me not doing anything.

[bgisborn]

I’ve had this problem too. Rogers swapped out the box, worked for a couple months now the same thing black screen

[RogersTony]

Hello, @bgisborn 

Welcome to the Rogers Community Forums

We definitely want to get your Ignite Entertainment Box working properly. 

• Have you tried another HDMI cable to see if there is any improvement? 
• Is this the only TV box you have or do you have another TV with a box that we can test?

We look forward to hearing from you.

RogersTony