How to get my movies and TV shows back?

[Michelle38J]

Hi, many of my movies and tv show episodes were automatically deleted. How do I get them back from the "cloud"? They were not in my recently deleted.

***Edited Labels***

[57 · Accepted solution]

@Michelle38J : See the following link regarding recordings. You can record up to 200 hours, for up to a year.  (second paragraph)

https://www.rogers.com/support/iptv/how-to-record-shows-and-movies-with-ignite-tv

1. If your recordings are a year old, they will be automatically deleted.

2. If you're approaching the limit of 200 hours recordings that are marked "delete to make room" they will be deleted.

3. Sometimes a recording is corrupt and will be deleted, but that doesn't sound like the case here.

4. Tip - one should never run close to the limit to avoid issues.  I recommend 80% max.

5. If they're not in your deleted folder or in your list of recordings, you are probably out of luck.  Sorry

[Michelle38J]

Oh, ok. Thank you!