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Flex Channel swapping when you have pre set records

rwasley
I've been around

Can someone explain what happens to pre set program records on a flex channel when you decide to switch to a new flex channel

Does the switch delete the preset records? If not then do I get billed for more that EXTRA flex channel?

What about pre recorded shows will  they be no longer accessible under the SAVED programs menu?

TIA

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Re: Flex Channel swapping when you have pre set records

RogersZia
Moderator
Moderator

Good morning @rwasley,

 

Welcome to the Rogers Community Forums!

 

Once you swap out a channel you stop having access to it, it may appear in your preset list but you wouldn't be able to watch the specific channel or be billed for it. You'll only be billed if you end up adding the channel as an add on or as part of a theme pack.

For steps on how to swap out the flex channels please check out our Ignite TV Knowledge Base article here

Please let us know if you have any other questions.

 

 

RogersZia

Re: Flex Channel swapping when you have pre set records

-G-
Resident Expert
Resident Expert

@rwasley As for the programs that you have already recorded, you should still be able to watch them even after you have stopped subscribing to the channel.  I have recorded programs on Free Preview channels and can still watch those recordings after the preview ended.

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