Wireless Home Phone Modem Issue

[brendaandpeter]

I purchased my wireless home phone modem and now its not working.

I was told I would have to purchase another one. Why???

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[RogersZia]

Good evening @brendaandpeter,

Welcome to the Community!

We'd be happy to help! Can you please specify what exactly is not working with the Wireless Home Phone service? Are you experiencing connection issues? Is the device powered on? How long have you had the device for?

Just need a little bit more info to assist you further.

RogersZia

[brendaandpeter]

There is no power when plugged in. I have had the router for at least 6 years.
I have already spoke to a tech. There is no reset button on it at all. He said I will have to get a new router at my expense. Currently looki g at other options.