Previously, with the standard Rogers home phone I had my physical answering machine (plugged into a wall jack) pick up on 3 rings. If someone wanted to send me a fax, my fax machine (plugged into a different wall outlet, using the same phone number) detected the fax noise when either I or my answering machine picked up the call. Everything worked fine.
I recently switched to an Ignite modem with Rogers home phone and now neither my answering machine nor fax picks up calls. When I call my home phone, it just goes to Rogers voice-mail if I don't answer, which I have not set up. What I would like to achieve is to have the same functionality as before, having both: (1) voice-mail or answering machine and (2) also having the ability for my fax to pick up fax calls if someone sends me a fax.
On the modem, I have my phone plugged into TEL1 and TEL2 is empty. Does anyone know what sort of configuration of plugging the answering machine/fax into TEL1/TEL2 (with splitter, which I would have to buy) will work for want I want to achieve or am I out of luck?
I don't think it is the existence of the Rogers voice-mail that is the problem, as it only picks up after 5 rings and I think it was always there in some form, even before the switch to Ignite.
Rather, my problem is that I used to have several wall jacks I could plug the answering machine & fax into, both of which would "pick up the call" as appropriate. Now I only have TEL1/TEL2 slots on the modem.
Since the answering machine used to pick up the call after 3 rings, it functioned the same as me answering the phone as far as the fax machine was concerned.