Rogers Home Phone connecting to Ignite Router

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Rogers Home Phone connecting to Ignite Router

I'm in the midst of migrating to Ignite Internet.  I already have Rogers Home Phone.  The tech came today and dropped off the router and the TV box.  I have an ARRIS Model TM502G box for home phone. I also have a home alarm system (not Rogers) that currently works correctly.  If this phone box is meant to work with the Ignite router, what do you plug in?  It currently has RJ11 out to my phone demarcation and a COAX CABLE out.

 

 

 

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Re: Rogers Home Phone connecting to Ignite Router

@jcloughley The new Rogers box (what you're calling a router) is called a "gateway" and it takes care of phone, TV and Internet.  The old cable phone modem (with RF-coax IN) is no longer used.  What you need to do is connect the gateway phone connection (RJ11) to the telephone junction block at the demarcation point of your home in essentially the same manner as the cable phone modem was connected.

 

Another option, if the Gateway is not near the demarcation point, is to plug the gateway phone connection into one of your phone jacks near the gateway and in this manner "backfeed" the phone jacks in your home.

 

However, the fact that you have an alarm system may complicate matters since it's probably also connected somehow to the telephone junction block.  Depending on the manner in which this is connected, the alarm system may, or may not function properly and you may, or may not require the services of an alarm system professional.

 

Some people, who don't have an alarm system, simply plug the base station of a cordless phone system into the gateway and this takes care of their phones.

 

This is something you should have researched and discussed with Rogers before attempting an Ignite self-install. There are others on this forum who are more familiar with alarm systems than I, and they should be along to assist soon.



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Re: Rogers Home Phone connecting to Ignite Router

@jcloughley The new Rogers box (what you're calling a router) is called a "gateway" and it takes care of phone, TV and Internet.  The old cable phone modem (with RF-coax IN) is no longer used.  What you need to do is connect the gateway phone connection (RJ11) to the telephone junction block at the demarcation point of your home in essentially the same manner as the cable phone modem was connected.

 

Another option, if the Gateway is not near the demarcation point, is to plug the gateway phone connection into one of your phone jacks near the gateway and in this manner "backfeed" the phone jacks in your home.

 

However, the fact that you have an alarm system may complicate matters since it's probably also connected somehow to the telephone junction block.  Depending on the manner in which this is connected, the alarm system may, or may not function properly and you may, or may not require the services of an alarm system professional.

 

Some people, who don't have an alarm system, simply plug the base station of a cordless phone system into the gateway and this takes care of their phones.

 

This is something you should have researched and discussed with Rogers before attempting an Ignite self-install. There are others on this forum who are more familiar with alarm systems than I, and they should be along to assist soon.



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Re: Rogers Home Phone connecting to Ignite Router


@jcloughley wrote:

I'm in the midst of migrating to Ignite Internet.  I already have Rogers Home Phone.  The tech came today and dropped off the router and the TV box.  I have an ARRIS Model TM502G box for home phone. I also have a home alarm system (not Rogers) that currently works correctly.  If this phone box is meant to work with the Ignite router, what do you plug in?  It currently has RJ11 out to my phone demarcation and a COAX CABLE out.


Your Ignite Internet and Ignite Home Phone services will be delivered through your new Ignite XB6 modem/gateway.  Both your old Internet and Home Phone modems will need to be disconnected.  You will then need to unplug the telephone cable from your old Rogers Home Phone modem and plug it into the "TEL 1" jack on the XB6 gateway.

 

Here is a link to the Ignite Home Phone Easy Installation Guide: https://www.rogers.com/customer/support/article/how-to-setup-ignite-home-phone

 

Given that you have a home alarm system that is (almost certainly) wired in such a way that it can seize the phone line when it needs to call out, you must install the XB6 gateway where your old Rogers Home Phone modem had been located.



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Re: Rogers Home Phone connecting to Ignite Router

If you cannot install the gateway at the same location as your old home phone modem, here's a workaround that may work...

 

https://communityforums.rogers.com/t5/Home-Phone/Connecting-home-phone-to-Ignite-Router/m-p/467261#M...



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Re: Rogers Home Phone connecting to Ignite Router


@57 wrote:

If you cannot install the gateway at the same location as your old home phone modem, here's a workaround that may work...

 

https://communityforums.rogers.com/t5/Home-Phone/Connecting-home-phone-to-Ignite-Router/m-p/467261#M...


That all depends on how the telephone jacks in the house were wired.  If the builder (or their wiring contractor) wired the phone jacks in a "daisy chain" to save a few pennies on telephone cable, this won't be possible.

 

If you want to place the Ignite gateway somewhere other than in the basement, you may need to get a new wire installed to connect the telephone service.



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Re: Rogers Home Phone connecting to Ignite Router

Yep.  Once I understood that the Rogers Home Phone equipment was no longer needed, I just connected the new Ignite modem Telephone 1 jack to where the old equipment connected.  And it just worked.  

 

It was my misunderstanding that the equipment was now unnecessary.  Thanks for the quick reply.  I'm up and running with Internet and phone.  Now, onto the TV box which should be easy.