How To Cancel Call Forward

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I've Been Here Awhile
Posts: 3

How To Cancel Call Forward

Has anyone else had trouble cancelling call forward for their Rogers home phone. I was able to change from my Florida # to my cell but can't cancel by the *73 method.  I have tried several times over a 3 day period. Help!

 

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Resident Expert
Resident Expert
Posts: 3,549

Re: How To Cancel Call Forward

Are you dialing *73 from your actual home phone?

 

https://www.rogers.com/customer/support/article/call-forward-all-calls

 

Have you tried the online manager (if you have it?)

 

https://www.rogers.com/customer/support/article/forward-all-calls-using-online-manager



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I've Been Here Awhile
Posts: 3

Re: How To Cancel Call Forward

Yes, I have tried both. The Online Manager does not have a Confirm Button for the Do Not Forward option now and the Quick Status shows Forwarding Off but if you call my home phone, it rings once then a busy signal.
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Resident Expert
Resident Expert
Posts: 3,549

Re: How To Cancel Call Forward

Have you tried turning Call Forward on, then off again? Sometimes that may "reboot" the functionality.

 

If that doesn't work, you can try contact us:

 

https://www.rogers.com/consumer/support/contactus Technical, Home phone

 

Or PM the mods here:  https://communityforums.rogers.com/t5/Rogers-Community-Forums-Blog/Get-to-know-your-Community-How-To...



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I've Been Here Awhile
Posts: 3

Re: How To Cancel Call Forward

I have tried everything I can think of and was finally able to chat with an agent, however, after 1/2 hour of trying he gave up and said he would send the problem on. 

I have currently changed call forward to my cell which, surprisingly, works but if I turn call forward off it does not work, the caller hears 1 ring then a fast busy.

I guess we are stuck unless I go back to Bell.