Home Phone Number Not Ported

[darkerice]

Hello, my parents service was migrated from legacy to Ignite, but they failed to ask them about porting the number. A new number was assigned so they lost the number they have had since 1992. Multiple calls into Rogers gives different results each time.

Is there any way to fix this problem? It was just moved yesterday.

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[Babylegs1]

Is the number still active?

[darkerice · Accepted solution]

Hi, the number was not active. However, they called in again and they were able to reassign it to them. However, they advised it would take 2 to 3 days before their home phone service would be working again. I guess its better than not keeping the number lol. Thanks.