cancel
Showing results for 
Search instead for 
Did you mean: 

Home Phone Number Not Ported

darkerice
I've been here awhile

Hello, my parents service was migrated from legacy to Ignite, but they failed to ask them about porting the number. A new number was assigned so they lost the number they have had since 1992. Multiple calls into Rogers gives different results each time.

 

Is there any way to fix this problem? It was just moved yesterday.

 

**Labels Added**

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Home Phone Number Not Ported

darkerice
I've been here awhile

Hi, the number was not active. However, they called in again and they were able to reassign it to them. However, they advised it would take 2 to 3 days before their home phone service would be working again. I guess its better than not keeping the number lol. Thanks.

View solution in original post

2 REPLIES 2

Re: Home Phone Number Not Ported

Babylegs1
I plan to stick around

Is the number still active?

Re: Home Phone Number Not Ported

darkerice
I've been here awhile

Hi, the number was not active. However, they called in again and they were able to reassign it to them. However, they advised it would take 2 to 3 days before their home phone service would be working again. I guess its better than not keeping the number lol. Thanks.

Topic Stats
  • 2 replies
  • 897 views
  • 2 Likes
  • 2 in conversation