Can’t receive calls from some on home phone.

[catsbetts]

I was going to switch from bell to rogers for internet, cable, home phone and mobile phone. I changed my mind and then received email saying my number was on hold to call and say yes or no if I wanted to cancel. When I called the person I talked to offered a mobile plan I was happy with so I agreed to the mobile plan. When the SIM card landed and I installed it I couldn’t call my home phone anymore. I got a number not assigned message. I can call out on my home phone but people can’t call in. I spent a whole day on calls to rogers and bell. Finally I decided to go back to my original mobile provider, Virgin and voila I can now call my home phone. Now rogers blames bell and bell blames rogers but I just need it fixed. Since I switched out the rogers sin card for virgin 2of my children can get through but not the other. No grandchildren can call my home phone. I know people say well you have your cell phone but I am 70 years old have had this phone number for 50 years I am just tired of spending the day on the phone to get this fixed.

***Edited Labels***

[RogersYasmine]

Hello @catsbetts ,

Thank you for your post 🙂

I'm sorry to hear that your onboarding experience unraveled the way that it did. We would have liked for things to go much more smoothly. 😞

I understand that you decided to port your mobile services back over to Virgin. Did you also cancel your Rogers residential services and move back to Bell? Furthermore, did you cancel your Rogers services within our 30 day Buyers Remorse period? We just need a bit more info so that we can assist you further. 

Thank you,

RogersYasmine

[Pauly]

if you can not call your home phone number from your cell phone, you can call rogers and put in a report that the number can not be reached and their team should be able to investigate and have that problem fixed. did you try this?