Now, if I could only get my MYROGERS to work - it prompts me to activate my account, which I do. Then it tells me I already have an account in that name, but when I go to open it, it tells me to activate my account again. …. and round, and round I go. I spoke to someone (in your Montreal office) on the phone and before he would do anything, he demand I complete a questionnaire and email it back to him. (According to him, this was standard security for ROGERS).
I just want to see my monthly bill.... In fact, from now on, please MAIL my bill to my billing address.
I'm glad you were able to figure out the voicemail password. As far as your MyRogers issue goes, what you're describing most likely means you have more than one MyRogers profile. This has an easy fix. If you want us to fix the profile error or switch you back to paper billing please PM us @CommunityHelps and we'd be happy to assist you further 🙂. And yes, authenticating an account over Live Chat/Social Media/Community Forums does require us to send you a time sensitive secure form.
For instructions on how to contact us via private message please click here.