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I'm a Senior Advisor
Posts: 3,329

Notifications

This morning I had 10 email notifications for replies in topics I'm following. I usually start by clicking one of the email links to get to the Forum, then the Sign In icon at the top, then my avatar at the top, which shows I have 4 notifications. Why does the Forum just show me 4 notifications when my emails show me all 10?

 

(It's not that I can't still find the new messages, I just want to know why the difference.)


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Senior Advisor
Posts: 3,329

Re: Notifications

Okay, I may have figured out at least a partial answer to my own question. Email notifications are generated as soon as a reply is posted. By the time I sign in to the Forum, those replies will have been screened, edited, moved, duplicates removed or consolidated and inappropriate ones deleted.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
Retired Moderator RogersShakir
Retired Moderator
Posts: 146

Re: Notifications

That is correct @OLDYELLR!

 

Notification on email occur as the posts are generated. By the time you log in, if multiple users posted on the same thread, the notification will consolidate it as 1 alert.

 

A good thing to point out to fellow Community Forum users. Smiley Happy

 

Cheers,

RogersShakir

I'm a Senior Advisor
Posts: 3,329

Re: Notifications

I now see why some users disable email notifications and just go by the ones they get whenever they sign in.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
Resident Expert
Resident Expert
Posts: 2,295

Re: Notifications

Is there any way to only get one e-mail notification for each reply/post?  I have recently turned on e-mail notifications when I get mentioned.  Currently, if the poster goes back to edit a post, I get another e-mail each time the original post is edited. I got about a dozen "useless" e-mail notifications today.  This doesn't happen to me on other forums.

 

I also like to sometimes add a small edit to some of my posts, but I hate to bother people with additional e-mails, so sometimes I don't edit.



Retired Moderator RogersRoland
Retired Moderator
Posts: 686

Re: Notifications

@57,

 

Are you getting the exact email twice? I've just tested it now and I am only getting 1 email.  Could it be that you are getting 2 emails due to you also being subscribed to the thread itself?

 

Let us know.

 

RogersRoland

Resident Expert
Resident Expert
Posts: 2,295

Re: Notifications

@robindp generated the following useful post this afternoon, however, he edited it many times.  After each edit I got an another e-mail because I was mentioned in it.

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...

 

If I edit this post in the future, anyone asking for e-mails on this thread, or similar request (mentions, etc) will get several e-mails instead of one e-mail for my first post.

 

I hope that is more clear.

 

Edit - I have now edited this post, so anyone "subscribing to e-mail notifications" will get a second e-mail.



I'm a Senior Advisor
Posts: 3,329

Re: Notifications


@57 wrote:

@robindp generated the following useful post this afternoon, however, he edited it many times.  After each edit I got an another e-mail because I was mentioned in it.

 

http://communityforums.rogers.com/t5/forums/forumtopicpage/board-id/PVR_settop_boxes_remotes/message...

 

If I edit this post in the future, anyone asking for e-mails on this thread, or similar request (mentions, etc) will get several e-mails instead of one e-mail for my first post.

 

I hope that is more clear.

 

Edit - I have now edited this post, so anyone "subscribing to e-mail notifications" will get a second e-mail.


I used to rely on email notifications for subscribed posts to this forum, but gave up because I get over 100 emails a day as it is. Instead, I disabled those (except for private messages) and just follow my Notifications on the board.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
Resident Expert
Resident Expert
Posts: 2,295

Re: Notifications


@OLDYELLR wrote:

I used to rely on email notifications for subscribed posts to this forum, but gave up because I get over 100 emails a day as it is. Instead, I disabled those (except for private messages) and just follow my Notifications on the board.

I don't log in to this forum unless I find the need to reply to a post or start a new thread.  I may turn off the e-mail notifications again if Rogers cannot limit the e-mails as requested to one per post instead of one each time a post is edited.

 

If this forum worked like some other forums (Digital Home for example), I would stay logged in as I do at Digital Home, but it doesn't, so I don't use the notifications on the forum itself.

 

Over the past week I've been trying to optimize my settings on this forum, but each time I enable any sort of notification it actually causes me more work and takes more time than the way I have been operating - without any notifications and without logging in unless necessary.



Retired Moderator RogersRoland
Retired Moderator
Posts: 686

Re: Notifications

@57

 

It seems my testing area did not trigger the emails last week, but I have just encountered the multiple email notifications now. It is strange indeed. I will need deep dive and see whether or not this can be retified or if there is another setting I can use for edited post. Will keep you guys posted.

 

 

RogersRoland

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