@BS wrote:
I reported a phishing scam I ran into today...
Interesting thoughts. Speaking of scamming techniques, when scams are posted on or about the forum or company service, the scammers often use social engineering techniques to attack forum staff to ensure their publications are not removed, while posted objections by other forum members are indeed deleted. I noticed one of techniques they use is contacting forum staff in consequent circles.
Each post has "Report Content" link. When a scammer clicks than link and reports alleged abuse (which usually refers to a post with fair objections to the scam, fraud, or other forum rules violations by another forum member), it goes to a forum staff on duty. Once reviewed, no notes are usually left in that post or internal fields accessible to staff only that the post was reviewed, and a certain decision was made, such as to edit, delete, or leave as is, and why. As a result, if the scammer is unsatisfied since their demand was rejected or ignored, they just keep reporting the same post each day aiming to engage different staff until they got a favorable decision. I noticed that social engineering technique being abused quite often, and the scammers usually claim some sort of privilege or exclusivity rights at that.
To prevent such abuse on Rogers portal, and ensure uniformity of decisions made, I suggest to mark each post as "Reviewed by Staff", if the post was reported and then reviewed. Hidden notes can also be left briefly outlining the review results. This will ensure uniformity of such reviews, and prevent multiple repeat reviews by different staff members, canceling each others decisions, often unaware the post was already reviewed by another staff member and actioned. This co-ordination of member reports and staff actions will certainly help stopping social engineering, phishing, and scams attacks.
