Forum Login has changed

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I Plan to Stick Around
Posts: 73

Re: Forum Login has changed

No problem logging in to My Rogers.  But a lot of trouble with Forum log in again today.  I can't even figure out what eventually worked!

It is possible that after logging in, and appearing to be NOT logged in, that in fact I am!  However I cannot post or anything.

Reason I think this is that, in my many attempts trying this and that, I logged in to MyRogers and suddenly I was in the Forum, logged in!  Just a guess.

If others are having problems they will not be able to respond to your post!  Unless they are persistent like me.

Have your Forum threads gone quiet?  Certainly the one I am watching has.

By the way, I am using an iPad, as I usually do.  But am using safari instead of google app to get to Rogers website, only because I thought maybe the google app may be the problem.  But just as bad on Safari today.

I'm a Senior Advisor
Posts: 3,524

Re: Forum Login has changed


@Customer01 wrote:

 

It is possible that after logging in, and appearing to be NOT logged in, that in fact I am!  However I cannot post or anything.

Reason I think this is that, in my many attempts trying this and that, I logged in to MyRogers and suddenly I was in the Forum, logged in!  Just a guess.


Obviously you're logged into the Forum, or you wouldn't have been able to post. When you're logged in your avatar appears in the top right hand corner of the screen. When not logged in, there's the anonymous figure, all messages appear "new" and if you try to post or reply, you should get the log in screen.

 

Right now, when I click MyRogers at the top of the screen to open in another tab, I don't get a new log in screen like I used to, but a popup to choose either my Cable or Paygo account.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I'm a Senior Contributor
Posts: 152

Re: Forum Login has changed

@RogersRoland  My login is working fine today.  No problems with logging in to MyRogers then going to the forums.

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I'm a Senior Advisor
Posts: 3,524

Re: Forum Login has changed

The only thing not working anymore is if an open window to the Forum expires and times out, signing in again no longer works. You have to close it and start anew.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I Plan to Stick Around
Posts: 73

Re: Forum Login has changed


@OLDYELLR wrote:

@Customer01 wrote:

 

It is possible that after logging in, and appearing to be NOT logged in, that in fact I am!  However I cannot post or anything.

Reason I think this is that, in my many attempts trying this and that, I logged in to MyRogers and suddenly I was in the Forum, logged in!  Just a guess.


Obviously you're logged into the Forum, or you wouldn't have been able to post. When you're logged in your avatar appears in the top right hand corner of the screen. When not logged in, there's the anonymous figure, all messages appear "new" and if you try to post or reply, you should get the log in screen.

 

Right now, when I click MyRogers at the top of the screen to open in another tab, I don't get a new log in screen like I used to, but a popup to choose either my Cable or Paygo account.


Haha, obviously I did not explain myself very well!  Of course, I did finally manage to log in, as per my what I said about "suddenly I was in the Forum, logged in".  And of course then I could post.

 

So I was speculating that even though the avatar had not appeared, and I could not post, that the log in had registered at some level, and then when I logged into MyRogers, from the Home page, I suddenly found myself on the Forum page logged in. 

 

However, up to that point, no avatar appeared and I could not post, even though I had just been through the logging in process several times, fir the Community Forum page.  (No problem gettin in to MyRogers).  Sometimes, no log in screen appeared at all, and sometimes it appeared, but log in did not work.

 

Confusing?...Yes!  Obviously a glitch somewhere....but not me!

 

As I said, I tried a lot of different ways, and there was definitely something wrong, since I haven't had this problem before a couple of days ago.

 

And, @RogersRoland, I am still having problems.  After I posted the above, I logged out, just as a test, and had a lot of trouble getting back in.  I think it does have something to do with not being able to log in on an expired page, which has never been a problem in the past.  In the google search app, I had to clear all my pages, then with a new page, I could log in.  That is new behaviour, and a nuisance, actually.  Hopefully that will be fixed.

I'm a Senior Advisor
Posts: 3,524

Re: Forum Login has changed

Signing in this morning was even worse than yesterday.  It took several tries and finally worked after closing the window and opening a new one.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
I Plan to Stick Around
Posts: 73

Re: Forum Login has changed


@OLDYELLR wrote:

Signing in this morning was even worse than yesterday.  It took several tries and finally worked after closing the window and opening a new one.


Yes, and it's too complicated to even begin to explain how I managed to log in today. 

Here are a couple of interesting facts:

Whilst I was apparently NOT logged in (no avatar), the list of logged in members at the bottom showed me as logged in.

When I tried to log in to Forums, the page went to rogers.com and back to communityforums.rogers.com, but unsuccessful login.  On the way, a page briefly flashed up saying my account is cancelled!  Of course, it's not, but this may be an indication of a hitch in the process.

When I logged in to MyRogers, I found I was automatically switched to the Forums page, logged in, avatar and all!

I was trying to figure out the exact problem I am having, but it's random.

This should be good information for a techie.

 

 

I Plan to Stick Around
Posts: 73

Re: Forum Login has changed

Good news. Seems to be okay now.
I'm a Senior Advisor
Posts: 3,524

Re: Forum Login has changed

I'm glad your problem is solved, or has solved itself. My problem still exists after 3 days. This morning I deliberately left a window open on the Forum. Over an hour later I came back and refreshed it and saw I was signed out. Clicking the figure in the top RH corner to sign in again did not bring up my sign in screen, but the same signed out screen as before. Only way to sign in was to close the window and open a new one. So, it's still broken. Not that it's a huge inconvenience, just annoying. It's workaround after workaround.


SA8300HD, SA8300SD, DTA50, LG-E410B PayGo. Location: S-W Ontario
Retired Moderator RogersRoland
Retired Moderator
Posts: 686

Re: Forum Login has changed

Hey Everyone,

 

Thank you again for your patience with this issue. I am glad to hear that it seems to be resolved for some users. So far, the main issues seem to be:

 

1. Users get logged out after inactivity and unable to log back into the Community Forums unless they close and restart browser.

I currently experience this issue as I tend to leave my computer logged into the Community Forums when I leave the office. However, the difference is that I am able to log back in within the same tab/browser.

 

2. Users are directed to MyRogers login page and not Community Forums directly or Vice versa. (Sometimes directing to a Cancelled account) I encountered this issue once last week when I had trouble logging into the Community Forums. It directed to either the MyRogers login page or the main Rogers.com page. After I restarted the browser, I no longer experienced the issue. This has been reported.

 

3. Users do not appear to be logged in, despite showing up in the "Who's Online" portion of the Community Forums. It appears our Users are connected initially but then disconnected. The "Who's Online" section has a slight delay so by appearing there, it does confirm the user had been successfully logged in at some point. This was been reported.

 

From what everyone has reported, it seems there is an issue regarding the communication between the Community Forums profile with the MyRogers profile. The issues have been logged and we will provide everyone with an update when I received more information.

 

RogersRoland

 

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