Follow the steps below to avoid unwanted roaming charges while traveling. Important reminder that once you disable roaming on your device, it will prevent all data usage. Please bear in mind that turning data roaming off will not block your device from sending/receiving calls or texts messages, thus you can still incur roaming charges. Rest assured, you will still be able to access Wi-Fi while data roaming is off.
Step One: Turn your data roaming off
Step Two: Make sure the Airplane Mode setting on your phone is turned on
Step Three: Turn your Wi-Fi on. This will allow you to access the internet when a Wi-Fi network is available to you.
Here's how to turn off data roaming on Apple and Android devices:
Apple iOS - iPhone or iPad (iOS9 or newer)
- Go to your phone ‘Settings’
- Scroll down and select ‘Cellular’
- Click ‘Cellular Data Options’ and turn off ‘Data Roaming’
Android OS (5.0 or newer)
- Go to your phone ‘Settings’
- Scroll down and select ‘Connections’
- Click ‘Mobile networks’ and turn off ‘Data Roaming’
To minimize roaming while traveling:
- Disable auto-play videos on social media apps by changing the app settings.
- Fully close down your apps when you're not using them.
- Limit using location services. Some apps use your current location to help make them more convenient.
- Turn off push email notifications so that your device is not constantly looking for emails to download. Manage these notifications in your Push or Sync settings, depending on your device.
- Connect to Wi-Fi for activities that use up a lot of data such as streaming videos, downloading apps, or checking maps.
- To prevent roaming charges completely when travelling, put your phone on Airplane or Flight mode. If you still want your device available for calls or texts, turn data roaming off.
Want to continue using your device abroad? Roam Like Home allows you to call and text Canadian numbers just as you would at home on your monthly plan, as well as numbers in the eligible destination you’re visiting. Check out our article on Roaming Support.
To learn more about minimizing your wireless data usage, both at home and abroad, check out Tips to Manage your Wireless Data usage.
If you require assistance while abroad, you can reach us from your wireless device from any country for free by dialling +1 514 734-7699. To dial +, hold down 0 until the plus symbol (+) appears.
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